Reality Stinson
Lakeland
Summary
Dynamic medical billing and coding professional with expertise in HIPAA compliance and patient care, honed at Deal Medical. Proven ability to enhance patient satisfaction and streamline claims processes, ensuring accurate insurance verification and timely billing. Strong communication skills and a commitment to confidentiality drive successful patient interactions and operational efficiency. Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
6
6
years of professional experience
Work History
Medical Biller and Coder
Deal Medical
Lakeland
06.2024 - Current
- Processed patient billing information using electronic health record systems.
- Managed claims submissions to insurance companies and followed up on denials.
- Assisted healthcare providers in understanding coding and billing procedures.
- Updated patient accounts with payments, adjustments, and relevant notes.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
Patient Access Representative/Patient Care Technician
Lakeland Regional Health
Lakeland
05.2022 - 09.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided direct patient care under supervision of nursing staff.
- Assisted patients with daily living activities and mobility assistance.
- Maintained cleanliness and organization of patient care areas and equipment.
- Participated in training sessions to enhance skills in patient care procedures.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Registrar/Insurance Verification Specialist
Watson Clinic, LLC
Lakeland
01.2020 - 05.2022
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Associate of Arts - Nursing
Polk State College
Winter Haven, FL07-2027
High School Diploma -
Kathleen High School
Lakeland, FL05.2022
Skills
- Medical billing
- HIPAA compliance
- Patient care
- Data analysis
- Appointment scheduling
- Communication skills
- Medical coding expertise
- Commercial insurance billing
- Insurance verification
Timeline
Medical Biller and Coder
Deal Medical
06.2024 - Current
Patient Access Representative/Patient Care Technician
Lakeland Regional Health
05.2022 - 09.2024
Registrar/Insurance Verification Specialist
Watson Clinic, LLC
01.2020 - 05.2022
Associate of Arts - Nursing
Polk State College
High School Diploma -
Kathleen High School
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