Tanijah Richardson
College Station,TX
Summary
Proven track record in enhancing patient and customer experiences at Conifer Health Solutions and McDonald's, showcasing strong customer service and HIPAA compliance skills. Demonstrated leadership and integrity through efficient problem-solving and empathetic communication, significantly improving satisfaction and operational efficiency. Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions
02.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Food Cashier
Santa's Wonderland
11.2022 - Current
- Resolved customer complaints independently or with aid of supervisor.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Maximized transaction speed by expertly navigating the point-of-sale system during busy periods.
- Supported team members during high-volume periods by assisting with food preparation tasks when necessary.
Crew Member
McDonald's
09.2019 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville, TX07.2025
High School Diploma -
College Station High School
College Station05.2021
Skills
Customer Service
Insurance Verification
HIPAA Compliance
Registration and Admissions
Phone and Email Etiquette
EMR
Money Handling
Leadership Qualities
Integrity and Honesty
Affiliations
- New Jerusalem Missionary Baptist Church
Timeline
Patient Access Representative
Conifer Health Solutions
02.2023 - Current
Food Cashier
Santa's Wonderland
11.2022 - Current
Crew Member
McDonald's
09.2019 - 03.2023
Bachelor of Science - Public Health
Sam Houston State University
High School Diploma -
College Station High School
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