Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanika Blackledge

Chicago,IL

Summary

Dynamic Loan Processor at Enova International with expertise in loan documentation and regulatory compliance. Proven ability to analyze applications and mentor teams, enhancing performance and customer satisfaction. Skilled in financial verification and problem-solving, consistently ensuring accurate processing and compliance in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Loan Processor

Enova International
Chicago, IL
06.2021 - Current
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Conducted verification of employment, income, and deposits to support loan decisions.
  • Ensured compliance with federal and state regulations throughout the loan processing phase.
  • Reviewed and verified loan application documents for completeness and accuracy.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Informed customers about the documents that are needed to process the loan application.
  • Mentored new employees on procedures and policies to maximize team performance.

Customer Service Representative

MAC Property Management
Chicago, IL
08.2018 - 05.2021
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Led on- and off-site customer support teams across multiple time zones.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Housing Counselor

Partner's In Community Building, Inc.
Chicago, IL
09.2015 - 05.2018
  • Maintained records of client contact information and case notes in accordance with department policies.
  • Advised clients on the potential risks associated with certain types of mortgages such as adjustable rate loans or interest only payments.
  • Negotiated alternative payment arrangements with creditors when clients were unable to pay delinquent accounts within a reasonable timeframe.
  • Coordinated with lenders to obtain loan modifications for clients facing delinquency or foreclosure.
  • Attended conferences and seminars related to housing counseling topics such as fair housing laws, reverse mortgages.
  • Maintained accurate records and documented client data in company databases.

Education

Some College (No Degree) - Dialysis Technology

Midwestern Career College
Chicago, IL
07-2018

Skills

  • Loan documentation
  • Regulatory compliance
  • Credit analysis
  • Financial verification
  • Risk assessment
  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Processing documents

Timeline

Loan Processor

Enova International
06.2021 - Current

Customer Service Representative

MAC Property Management
08.2018 - 05.2021

Housing Counselor

Partner's In Community Building, Inc.
09.2015 - 05.2018

Some College (No Degree) - Dialysis Technology

Midwestern Career College

Similar Profiles

CREATE PROFILE
Tanika Blackledge