Tanika Bond
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
08.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Patient Services Coordinator I
United BioSource Corporation
05.2015 - 09.2019
- Handle inbound/outbound patient, physician and physician advocate inquiries; enter patient prescriptions, refills, physician orders into system; maintain inquiry documentation, applications/mailers/orders/enrollment forms for new patients; report any allergy, adverse events or duplicate therapy warnings to appropriate group
- As applicable, obtain prescriptions to ensure no interruption in patient therapy; process order rejections, payment, and adjudications; set up and track delivery of refrigerated products and program materials for patients and physicians
- Insurance Verification
- ICD10 & ICD9 coding
- Other duties as assigned
Medical Office Assistant
UT Medical
01.2013 - 05.2015
- Answered multiple phone lines
- Schedule appointments
- Faxed
- Copy
- Front desk assistance
- RX refills
Reimbursement SpecialisT
Accredo Health
02.2010 - 04.2013
- File and Fax paper co pay assistance information to agencies for new patients
- Administer electronic co pay assistance
- Updated term insurance
- Post credit card payments
- Adjust different charges
- Prepared charts for new co pay assistance patients
- Billing
Education
H. S. Diploma -
Mitchell High School
Memphis, TN05.1996
Skills
- CMS, Oracle, Excel, Microsoft, Word, ESD, Citrix, Email, Spreadsheet, Windows, alpha and numeric data entry, Touch Works, Nextgen, GE IDX, ICD9 and ICD10 coding and Passport ecare
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
LNGG
English
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2021 - Current
Patient Services Coordinator I
United BioSource Corporation
05.2015 - 09.2019
Medical Office Assistant
UT Medical
01.2013 - 05.2015
Reimbursement SpecialisT
Accredo Health
02.2010 - 04.2013
H. S. Diploma -
Mitchell High School
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