Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanika Brown

Cumming

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

11
11
years of professional experience

Work History

Daycare Assistant Teacher

Primrose School of Roswell North
08.2024 - 10.2024
  • Spend your days building genuine relationships with each child.
  • Help children explore the world, improve their motor skills and grow their vocabulary.
  • Work with your co-teacher to implement the lesson plans from the research-informed Balanced Learning curriculum.
  • Maintain a well-kept classroom that encourages children to create, explore and make decisions with confidence.
  • Discover what works best for each child as you teach them about the world around them.

Instructional Assistant

Tilly Therapy
04.2024 - 06.2024
  • Assist in the instruction of individual and small groups of students, reinforcing lessons and instructions provided by the teacher
  • Monitor and maintain the health and safety of students with chronic and acute health needs
  • Support the teacher in developing and preparing lessons and classroom materials
  • Assist speech and physical therapists, psychologists, adaptive physical education teachers and other specialists with physical development activities
  • Support the teacher with implementation of Individualized Education Programs (IEPs) through instruction in a variety of activities; attend IEP meetings to provide and obtain information about your students

Customer Service Liaison

CMS
09.2023 - 03.2024
  • Performs applicant check-in/orientation and checkout.
  • Forecasts daily support requirements.
  • Communicates with military representatives and hotel staff.
  • Communicates with Regional Manager.

Billing Chat Agent

Spectrum
08.2022 - 08.2023
  • Full-time entry to mid-level chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer relationship.
  • Provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your support team.
  • Answer general billing and payment questions.
  • Answer fielding questions, process orders, update account records, and more - all through the chat-based platform.

Public Assistance Operations Support Crew Lead (Qualified)

Federal Emergency Management Agency
06.2019 - 03.2022
  • Deployed to FEMA-4399-DR-FL/ FEMA-4468-DR-FL
  • Responsible for the research, analysis, data compilation and tracking of Public Assistance related requests.
  • Utilized Grants Manager, EMMIE, and other available data sources to prepare clear and concise written reports.
  • Responsible for Public Assistance staff daily accountability as well as our Technical Assistance Contract and U.S. Army Corps of Engineers staff.
  • Scanning, filing, and maintaining records of all incoming and outgoing staff; including attendance, rotation requests, and demobilizing checkouts.
  • Provide administrative and operational support services for the Public Assistance Program.
  • Respond to and resolve various issues and complaints across all Public Assistance branches of the operation.
  • Supervisor: Gwen Guss -DR-4399-FL (303-910-8823) / -DR-4468-FL Minerva Gonzalez (202-957-4219)
  • Okay to contact these Supervisors: Yes

Disaster Survivor Assistance Specialist (Qualified)

Federal Emergency Management Agency
09.2018 - 11.2018
  • Deployed to FEMA-4393-DR-NC / FEMA-4399-DR-FL
  • Canvassed a given area in a declared county to meet with survivors to register them for assistance or answer any questions they may have.
  • Providing early "ground truth" information to the Operations Section which supports critical decision making by command staff.
  • Identifying survivors' most critical needs and conveying information to disaster leadership.
  • Directly supporting survivor registration, helping them become well-informed of their options.
  • Applying FEMA's Whole Community philosophy, referring survivors to relevant community resources supplemental to FEMA programs.
  • Supervisor: Ronald "Ron" Winward (732-804-7999)
  • Okay to contact this Supervisor: Yes

Individual Assistance Applicant Services Program Specialist (Trainee)

Federal Emergency Management Agency
08.2017 - 10.2017
  • Deployed to FEMA-DR-4332-TX / FEMA-DR-4340-USVI
  • Communicated directly with disaster survivors, to discuss case status and provided clarification with the assistance process, disaster assistance programs, and the current status of their case.
  • Reviewed disaster assistance needs, prepared supporting documentation, and forward to supervisor for further action.
  • Requested and reviewed additional information and/or documentation from the applicant and verified information was complete and appropriate.
  • Assisted survivors with applying for assistance via call center.
  • Collected DME information to provide to management to have orders for DME submitted and supplied to survivors.
  • Supervisor: Danielle Hill (518-817-0130)
  • Okay to contact this Supervisor: Yes

Material Handler

FedEx
04.2017 - 08.2017
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
  • Loaded, unloaded and sorted cargo as part of being accurate and efficient for daily shipments.
  • Cleaned warehouse areas to maintain safety and efficiency.
  • Supervisor: Darryl Blakely (800-463-3339)
  • Okay to contact this Supervisor: Yes

Patient Engagement Representative

Proove Biosciences, Inc
01.2017 - 03.2017
  • In compliance with physician's standing order, presented Groove testing to patients, explain the benefits of testing, collect specimens, and complete requisite paperwork that must be submitted.
  • Worked with Account Supervisor to report on the utilization of Groove testing at their clinic and collaborate with office staff.
  • Completed 10-15 daily clinical study questionnaires, documented collections, and submitted all documents and time records.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Supervisor: Christi Curtis (706-508-5272)
  • Okay to contact this Supervisor: Yes

Customer Service Representative

Southeastern Freight Lines
05.2016 - 06.2016
  • Responsible for resolving escalated customer service issues and complaints, assessed handling of customer issues
  • Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping issues.
  • Directed calls to the appropriate individuals and departments.
  • Supervisor: Lynn Smith (803-939-3355)
  • Okay to contact this Supervisor: Yes

Customer Advocate

Kelly Service
09.2014 - 11.2014
  • Ensuring customer satisfaction by researching, follow-ups and communicating resolutions on customer accounts with Customer Care Reps, Service Supervisors, Managers and external customers.
  • Provided professional and friendly customer service for an average of 30 daily customers needing assistance with their invoices and shipments.
  • Provided clients with correct information on bidding regulations.
  • Supervisor: N/A
  • Okay to contact this Supervisor: No: Lost contact information

Retention Specialist

Time Warner Cable
04.2014 - 09.2014
  • Answered an average of 35 calls dealing with product question, new service requests and service issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Identified customer needs through various probing steps that led to issue resolution.
  • Minimized account disconnects through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process.
  • Supervisor: Thad Sherr (803-413-1888)
  • Okay to contact this Supervisor: Yes

Education

Diploma - Health Information Management Coding

Georgia Piedmont Technical College
Clarkston, GA
05-2026

Skills

  • Specimen collection / processing
  • Human resources
  • Microsoft Office Programs Familiarity (Outlook, Word, Excel, Access, Vizio)
  • Familiarity of WebEOC / EMMIE / Enterprise Data Warehouse / Grants Manager / NEMIS (FEMA Public Assistance Software Programs)
  • Emergency Management
  • Supervising experience
  • Customer support
  • Time management
  • Patience and empathy
  • Child development
  • Outdoor play supervision
  • Activities planning

Timeline

Daycare Assistant Teacher

Primrose School of Roswell North
08.2024 - 10.2024

Instructional Assistant

Tilly Therapy
04.2024 - 06.2024

Customer Service Liaison

CMS
09.2023 - 03.2024

Billing Chat Agent

Spectrum
08.2022 - 08.2023

Public Assistance Operations Support Crew Lead (Qualified)

Federal Emergency Management Agency
06.2019 - 03.2022

Disaster Survivor Assistance Specialist (Qualified)

Federal Emergency Management Agency
09.2018 - 11.2018

Individual Assistance Applicant Services Program Specialist (Trainee)

Federal Emergency Management Agency
08.2017 - 10.2017

Material Handler

FedEx
04.2017 - 08.2017

Patient Engagement Representative

Proove Biosciences, Inc
01.2017 - 03.2017

Customer Service Representative

Southeastern Freight Lines
05.2016 - 06.2016

Customer Advocate

Kelly Service
09.2014 - 11.2014

Retention Specialist

Time Warner Cable
04.2014 - 09.2014

Diploma - Health Information Management Coding

Georgia Piedmont Technical College

Similar Profiles

CREATE PROFILE
Tanika Brown