Tanika Copeland
Redford,MI
Summary
Accomplished government professional with over 15 years of experience in operations management, successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities.
Overview
12
12
years of professional experience
Work History
Operations Director
CamRivers Express LLC
11.2020 - 12.2021
- Coordinated and worked closely with capacity management and peers on daily loads
- Provided recommendations to maintain competitiveness and cost effectiveness, Identify business options by studying programs and working with other logistic firms and staying abreast of new FMCSA laws
- Established accountabilities and processes to ensure required levels of productivity and organizational objectives
- Responsible for the management, implementation, and communication for all new trainees
- Consulted on complex issues, drove workflow process improvement, analyzed trends
- Monitored the performance of drivers and administrative staff
- Operated a personal computer to generate daily, weekly, and monthly reports
- Supervised front office staff
- Managed over 75 calls, emails, and faxes per day from customers and employees
Census Field Supervisor
U.S. Department of Commerce
07.2020 - 10.2020
- Served as the first level supervisor for a group of approximately 6-15 Field Representatives and was responsible for data collection in a geography area that included some hard to count areas
- Ensured the group's performance met the standards and expectations set forth by the bureau and survey sponsors
- Evaluated and reviewed daily and weekly assignments of subordinates
- Assisted with training of employees
- Reviewed and Approved payroll and leave submissions for group
- Assisted with the recruiting of Field Representatives
- Monitored performance of Field Representatives
- Interviewed respondents to gather data in person for survey
- Completed performance reviews (including progressive disciplinary action
Advanced Medical Support Assistant
US Department of Veterans Affairs
09.2015 - 01.2020
- Managed approximately 30 incoming calls, emails, and faxes per day.
- Performed Administrative front office duties
- Scheduled medical consults, and appointments
- Worked closely with the medical team to ensure patient privacy and care (Doctors, Nurses, Social Workers, Health Technicians)
- Reviewed and processed secure messaging with patient and medical team
- Notified patients of normal lab results
- Reviewed clinic utilization by using various reports, ensured clinic setup is closed monitored to effectively support the needs of the clinic (Woman Health Clinic, Eye Clinic, Dental Clinic, ENT Clinic)
- Operated a personal computer to generate reports and gathered data
Advanced Medical Support Assistant
US Department of Veterans Affairs
08.2013 - 08.2015
- Interviewed veterans to obtain information needed to determine eligibility for medical and dental services
- Answered and process telephone calls using a multi-line telephone system
- Processed first-party request for medical records
- Explained benefits to veterans and their family members
- Collected data to qualify veterans for programs, services, or courses
- Provided guidance and recommendations to current and prospective veterans
- Managed over 30 incoming calls, faxes, and emails daily.
Operator
US Department of Veterans Affairs
08.2009 - 08.2013
- Operated and monitored alarm system
- Furnished information to callers concerning clinic appointments, telephone extensions, and installations, organizations, function, missions, and staff members
- Operated switchboard equipment to receive, transfer and transmit calls; performs telephone clerical tasks such as referring callers to appropriate agencies, locating telephone numbers; updates and/or maintains files of telephone numbers
- Solely responsible for notifying the Cardiac Arrest Team upon notification of a cardiac arrest and all emergency and non-emergency actions while maintaining calm under pressure and providing confidentiality, compassion, and professionalism
- Announced emergency codes over hospital public announcement system to alert all levels of staff of emergency and non-emergency situations
- Possessed poise, tact, diplomacy, and resourcefulness in handling all telephone calls in dealing with; veterans, employees, and the general public
- Generated daily logs and reports for supervisor review
- Worked midnight shift independent of supervision
- Approved time and attendance
- Managed over 50 incoming calls daily
Skills
- Operational excellence
- Staff management
- Standard operating procedures
- Staff training and development
Timeline
Operations Director
CamRivers Express LLC
11.2020 - 12.2021
Census Field Supervisor
U.S. Department of Commerce
07.2020 - 10.2020
Advanced Medical Support Assistant
US Department of Veterans Affairs
09.2015 - 01.2020
Advanced Medical Support Assistant
US Department of Veterans Affairs
08.2013 - 08.2015
Operator
US Department of Veterans Affairs
08.2009 - 08.2013
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