Tanika Crawford
Oakland,California
Summary
Four years of clinical experience, facilitating and administering patient-focused care. Crossed trained in both administrative and clinic duties. Efficient at patient assessment, counseling, and education. Improved patience experience by utilizing cultural competency and inclusion training. Knowledgeable about Medicaid's state eligibility systems for California. Efficient Billing professional with two years of experience performing various accounts receivable functions. Superior familiarity with claims procedures, collections techniques and customer query resolution.
Overview
12
12
years of professional experience
Work History
Billing Coordinator
Planned Parenthood Northern California
El Cerrito, CA
11.2020 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Updated documentation, reports and spreadsheets with financial information.
- Maintained detailed understanding of insurance plans and company requirements.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Entered details into accounts and tracked payments.
- Worked with Revenue Management Cycle Auditor Trainer and assisted Revenue Cycle Managers to properly apply customer remittances.
- Processed vendor and supplier payments on weekly basis.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Managed activities of 13 staff processing 50 payments each week
- Referred past due payments to collections department
Reproductive Health Specialists
Planned Parenthood Northern California
El Cerrito, Ca
10.2016 - 11.2020
- Counseling and educating patients about various contraceptive methods.
- Performing STI screening.
- Collecting detailed patient history and vitals.
- Completion of injection and phlebotomy training.
- Providing laboratory support and accurate record documentation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers and followed outlined steps of service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Worked with broad demographic of customers to understand needs and provide excellent service.
Crew Member
Beverages and More
Emeryville, Ca
01.2015 - 01.2017
- Built positive client relationships to promote repeat business.
- Accessed needs of customer utilizing active listening skills and probing questions.
- Employed company's database system to maintain and reconcile inventory increasing sales by 20%.
Shift Supervisor
CVS Pharmacy
Oakland, Ca
01.2010 - 01.2015
- Established new protocol for reconciliation of inventory reducing out of stocks and theft by 15%.
- Delivered successful training to more than 50 employees during 4 year tenure, educating on successful work processes and productivity strategies
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
Education
Bachelor of Health Sciences: Pre - Clinical
California State University
2019
Skills
- Customer Relations
- Written and Verbal Communication
- Problem solving
- Time Management
- Assessment skills
- Attention to detail
- Multitasking
- Collaboration
- Care Plan Development
- Applying Current Medical Practices
- Understanding and Applying Rules and Regulations
- CPR and AED Certification
- Audit Support
- Medical terminology
Timeline
Billing Coordinator
Planned Parenthood Northern California
11.2020 - Current
Reproductive Health Specialists
Planned Parenthood Northern California
10.2016 - 11.2020
Crew Member
Beverages and More
01.2015 - 01.2017
Shift Supervisor
CVS Pharmacy
01.2010 - 01.2015
Bachelor of Health Sciences: Pre - Clinical
California State University
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