Summary
Overview
Work History
Education
Skills
Timeline
Generic
TANIKA DALTON

TANIKA DALTON

Syracuse

Summary

I am a friendly customer service person, dedicated to meeting and exceeding expectations at every interaction. Actively seeking a customer service position where I can utilize my education and experience to add immediate value to an organization. I'm a hard worker and a team player. I believe when people work together as a team it makes the company stronger. I love learning new things and helping anyone that needs help.

Overview

8
8
years of professional experience

Work History

Personal Care Aide

Elite Home Health Care
02.2025 - Current
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.

Dining Room Server

Loretto's Assisting Living
07.2022 - 02.2025
  • Courteously takes and serves orders in courses, using excellent customer service skills.
  • Answering kitchen room phone calls.
  • Delivers room service trays as needed.
  • Demonstrate excellent work attendance, reliability and work ethics.
  • Have great internal and external customer service skills such as showing respect and empathy, friendly greeting, responding in a timely manner.

Grounds Supervisor

American Maintenance
08.2017 - 09.2022
  • Remove garbage and recycling.
  • Use trash compactor and baler.
  • Fill in potholes with tar as needed.
  • Plan, direct, supervise, and coordinate work activities, labor relations, and employee relations.
  • Assign workers to designated area to clean and maintain.
  • Resolve customer complaints regarding service.
  • Supervised small groups of employees.

Maintenance/Cashier

Dunkin Donuts
11.2017 - 07.2022
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Take and prepare to-go orders.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Substitute for or assist other cooks during emergencies or rush periods.
  • Take customer orders and convey them to other employees for preparation.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
  • Total sales and collect money from customers.
  • Stock customer service stations with paper products or beverage preparation items.
  • Demonstrate products to clients.
  • Receive and process customer payments.
  • Maintain inside/outside property.

Education

Computer Software: PowerPoint, Excel and Microsoft Word

E.O.C.
Syracuse, NY

GED - undefined

Civic Center
Syracuse, NY

Associate of Applied Science - Information Technology

Bryant Stratton College
Syracuse, NY

Skills

  • Experienced Data Entry
  • Experienced Microsoft Office
  • Experienced Customer Service
  • Experienced Leadership
  • Experienced Record keeping
  • Experienced General Computer skills
  • Expert Team work

Timeline

Personal Care Aide

Elite Home Health Care
02.2025 - Current

Dining Room Server

Loretto's Assisting Living
07.2022 - 02.2025

Maintenance/Cashier

Dunkin Donuts
11.2017 - 07.2022

Grounds Supervisor

American Maintenance
08.2017 - 09.2022

GED - undefined

Civic Center

Associate of Applied Science - Information Technology

Bryant Stratton College

Computer Software: PowerPoint, Excel and Microsoft Word

E.O.C.

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