Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tanika Dragomir

Summary

Energetic and personable Hospitality Professional with 5+ years of experience in luxury hospitality settings. Excellent interpersonal skills, and an ability to build and maintain relationships with new and returning guests. Consistently exceeding guest expectations through attention to detail and discreet, personalized service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospitality Consultant

GPH Inc
03.2023 - 04.2024
  • Scheduled work hours for employees to achieve adequate coverage for events and the day-to-day food and beverage operation.
  • Oversaw daily operations of food and beverage department with staff of 30 employees.
  • Assisted with development and distribution of training materials for the property.
  • Assisted with payroll on a weekly basis for 30 employees.
  • Prepared visa documents to be submitted to the legal team for seasonal employees.
  • Coordinated travel and housing arrangements for seasonal employees.

Food and Beverage Supervisor (Seasonal 2020-2022)

The Beach Club, Inc
05.2020 - 11.2022
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Assistant Banquet & Events Manager (Seasonal)

Bald Peak Colony Club
05.2022 - 10.2022
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Trained and supervised event staff to complete tasks on time.
  • Developed detailed event reports, documenting all aspects of each event.

Food and Beverage Server (Seasonal)

Chatham Wayside Inn
05.2021 - 10.2021
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.

Butler

St. Regis Bal Harbour
07.2019 - 03.2020
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Welcomed guests upon arrival to the hotel, offering an orientation of the resort and their suite.
  • Liaising with other departments to ensure a memorable stay for the guest.
  • Writing hand-written letters to guests either welcoming them, or checking in on them throughout their stay.
  • Completing guest requests promptly; namely, but not limited to: beverage service, shoe-shining, pressing, mail and package delivery, amenity arrangement, and guest arrival orientation.
  • Cross-trained to assist as the Butler Service Desk Agent, Front Desk Agent, and Guest Recognition Butler.

Education

Diploma - Hospitality Management

International Hotel School
Johannesburg, South Africa
04.2020

Skills

  • Staff Training and Development
  • Guest Relations
  • Creativity and Innovation
  • Cross-cultural awareness
  • Teamwork and Leadership
  • Hotel operations
  • Food and Beverage Operations
  • MS Office
  • Shift Scheduling

Certification

  • TIPS Safe Alcohol Service Training - 2019-2022
  • St. Regis Butler Program (2019-2020)


Timeline

Hospitality Consultant

GPH Inc
03.2023 - 04.2024

Assistant Banquet & Events Manager (Seasonal)

Bald Peak Colony Club
05.2022 - 10.2022

Food and Beverage Server (Seasonal)

Chatham Wayside Inn
05.2021 - 10.2021

Food and Beverage Supervisor (Seasonal 2020-2022)

The Beach Club, Inc
05.2020 - 11.2022

Butler

St. Regis Bal Harbour
07.2019 - 03.2020

Diploma - Hospitality Management

International Hotel School

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Tanika Dragomir