Summary
Overview
Work History
Education
Skills
Timeline
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Tanika Edwards

Milton

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Performance-oriented Sales Leader offering exceptional record of achievement over 13-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

18
18
years of professional experience

Work History

CNA

Mentor Network
11.2021 - Current
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of [Number]+ residents under long-term care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Property Manager

Gudvybz Jamaican Grill
03.2020 - 11.2021
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.

Sales Manager

Celebrity Cruises
02.2006 - 04.2019
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

High School Diploma -

Stratford Career Institute
Albany, VT
08.2020

Skills

  • Compassion and Empathy
  • Complex Problem-Solving
  • Customer Engagement
  • Operations Management
  • Staff Management
  • Team Management
  • Staff Scheduling
  • Employee Supervision

Timeline

CNA

Mentor Network
11.2021 - Current

Property Manager

Gudvybz Jamaican Grill
03.2020 - 11.2021

Sales Manager

Celebrity Cruises
02.2006 - 04.2019

High School Diploma -

Stratford Career Institute

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Tanika Edwards