Tanika Grover
Techinical Support
North Richland Hills,TX
Summary
I have thirty plus years conjunct experience in the fields including Administration, Technical Support, Tax Preparation, Management, and Bookkeeping. Highly organized, adaptable to change, and a strategic thinker, and result oriented. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Administration (Contractor)
Cornerstone Staffing
Plano, TX
06.2022 - Current
- Contracted to aid IT Helpdesk Manager for a Cybersecurity company
- Duties include onboarding and offboarding contractors and employees worldwide, creating, assigned, and updated Zendesk tickets, confirmation of CSV, Term, managers validations, disbursement and retrieval of laptop devices and equipment, using Zoom, Slack, emails, and Excel spreadsheet, exported files from Ominesa, Setup FedEx QR codes and tracking.
Owner
Speed of Light Products QT LLC
Fort Worth, TX
06.2018 - Current
- Independent contractor hired by C$H Capital LLC an Franchisee for
01.2022 - 04.2022
- Helped Intuit customers use Intuit Turbo Tax Software over the phone, through one-way video chat, and screen sharing, Researched, navigated and found answers for customers on tax preparation by referencing webpages and resources
- Analyzing and researching tax matters to figure out a proper course of action for customers
- Documented all issues, resolution and follow up actions.
Jackson Hewitt
12.2019 - 09.2021
- To direct and supervise tax professionals in three Arlington locations
- Ensuring tax preparers compiled to the state tax law, IRS federal tax codes, and JH tax policies while preparing income tax return
- Accurately started, voided, and amended income tax returns
- Acknowledge rejected returns from IRS to process
- Worked as an independent contractor in several positions for
Sub-Contractor, Technical Support
Bulldog S3 LLC
06.2018 - 08.2019
- For the Texas,
- Louisiana, and Puerto Rico office
- Handled the human resources dept, and financial matters including bookkeeping, payroll, invoicing, general accounting, calculations of workers' compensation, inventory control for trailers & mobile homes, Liaison for General Contractors
- Accounts SLSCO, MLU for FEMA Project in, Puerto Rico, Texas, Texas,
- North Carolina, Georgia, and The US Virgin Island
- Intuit Turbo Tax, Remote Location —
Floater
Tech Mahindra
Arlington, TX
10.2019 - 01.2019
- Knowledgeable of the positions of Intake
- Moderator, Research
- Moderator, and OPS able to step in during when parties are absent, on lunchbreak, or in a meeting
- OPS-Calibration of devices, offloading, and troubleshooting devices
- Intake- Verification of appointments in Acuity and
- Air Table systems, ensuring all confidential forms are signed, paid, and document each participant
- Research
- Moderator-Scan QR codes, walk participants through each task for survey.
Administrative Assistant
Cortex Construction LLC
Grapevine, TX
04.2017 - 12.2017
- Administered all aspects of the HR Department
- Responsible for successfully running the office, meeting with contractors, employees, potential & current clients, and taking care of financial records
- Routinely asked to examine the roofing customer's damaged property before the adjuster visits the property
- Also required to meet Claim
- Adjuster and Roofing Customers
Helpdesk (Contractor)
Modis, Computer Science Corporation
Coppel, TX
01.2017 - 04.2017
- Supporting and resolving various users for DOD (Department of
- Defense) IT issues in real-time
- Found, created solutions, evaluated, and prioritized customer problems
- Used Active Directory to administrate user’s network accounts, department accounts, and rights to group accounts, and troubleshoot user security access
Help Desk
Sirius XM CVS
Irving, TX
03.2013 - 01.2017
- Analyze and troubleshoot several OEM customers' issues with connective vehicle services, using CRM, SLA in real-time which included and unlocking doors to vehicles, dispatching emergency service to location, helping authorities with tracking stolen vehicles, and sending destinations to customer’s vehicles
- Assisted Help Desk Supervisor edit, closing out and assign Footprint tickets for other Helpdesk members to follow-up with customers and resolve issues promptly
- Point of Contact between Management, OEM
- Account Team, Customers and other Help Desk members when the supervisor was out of the officers.
Education
Bachelors Of Science - Criminal Justice
Walden University
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Associates of Arts - Criminal Justice
North Lake College
01.2013 - 09.2013
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course in Accounting, Computers, and Business. Receive Certification in Computer Business Administration - Criminal Justice
Kaplan University
07.2009 - 11.2011
Computer Business Administration Certificate - undefined
Transferred to North Lake College
ATI-Career Institute
02.1992 - 11.1992
Bachelors of Science - Computer Information Systems
DeVry University
07.1990 - 02.1991
Skills
SKILLS & TECHINCAL KNOWLEDGEAdministration & General Office, Data Entry, Customer ServiceProject & Account Managment, DatabaseBusiness to Business (B2B) New Business Setup, Risk ManagementStaff Development, Team Building &Training, Policies & Procedures Development ProgramAdministrative Reporting, HRIS SystemImplementation, Troubleshooting, Problem-Solving, DesktopSupport, General Accounting, QuickenQuickBooks, TurboTax Software, JH Profiler, AccountReceivable/Payable Payroll, BookkeepingInventory Control, Purchasing, Word Prefect, Microsoft Office 2000-2013 & 365, Windows 10Apache Office Writer, Google Chrome, Internet Explorer, DropboxChrome, Safari, MacBook, iPhoneHelpdesk, ZendeskRemedy Ticket SystemTeamViewer, AcuityAirtable, Rebuild, SabreOracle, SAP, DOSPhyton, COM, FTP, MRSSiebel, LNP-GUI, RSSXDBase, COGNOS, BASICLERG, COMM, AerisJasperNPAC, Roger, PhotoshopVideo Editor, and Adobe
Office administration
Meeting minutes
Spreadsheet management
Process optimization
Travel coordination
Office management
Accomplishments
- Promoted within five months of being hired despite companies' policy required six months to a year of employment for promotion
- Successfully coordinated and facilitated four diverse companies (moving, logistics, real estate, retail) in three states (Texas,
- Arkansas, Louisiana)
- Specifically selected for a special emergency team to build switches for the 911
- World Trade Center
- Disaster Recoveries
- Recouped $100,00 for outstanding balance over a year old while on a temporary assignment.
Timeline
Administration (Contractor)
Cornerstone Staffing
06.2022 - Current
01.2022 - 04.2022
Jackson Hewitt
12.2019 - 09.2021
Floater
Tech Mahindra
10.2019 - 01.2019
Owner
Speed of Light Products QT LLC
06.2018 - Current
Sub-Contractor, Technical Support
Bulldog S3 LLC
06.2018 - 08.2019
Administrative Assistant
Cortex Construction LLC
04.2017 - 12.2017
Helpdesk (Contractor)
Modis, Computer Science Corporation
01.2017 - 04.2017
Help Desk
Sirius XM CVS
03.2013 - 01.2017
Associates of Arts - Criminal Justice
North Lake College
01.2013 - 09.2013
course in Accounting, Computers, and Business. Receive Certification in Computer Business Administration - Criminal Justice
Kaplan University
07.2009 - 11.2011
Computer Business Administration Certificate - undefined
Transferred to North Lake College
ATI-Career Institute
02.1992 - 11.1992
Bachelors of Science - Computer Information Systems
DeVry University
07.1990 - 02.1991
Bachelors Of Science - Criminal Justice
Walden University