Tanika Jefferson
CTE Teacher
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
CTE Teacher
DISD School District
Dallas, TX
07.2022 - Current
- Encouraged students to think independently and develop and express original ideas.
- Adapted teaching materials and methods to develop relevant sequential assignments.
- Developed lesson plans and instructional materials.
- Selected and requisitioned books and instructional materials.
- Taught specialized subject matter and motivated students to achieve maximum potential.
- Supervised and monitored students' use of tools and equipment.
IT Analyst
Jefferson County Sheriff’s Office
Pine Bluff, AR
04.2020 - 12.2021
- Initiate and maintain desktop security through operating system service packs, anti-virus services and ongoing upgrades and improvements to end-user computer systems
- Provide end-user with initial training in computer and network facilities and applications ensuring users' efficient and effective utilization of applications and equipment
- Diagnose and repair any phone, fax, and jail computer issues
- Assist officers with Toughbook’s, printers, or internet issues in their patrol vehicles
- Diagnose any issues for the Jefferson County Detention Center, adjacent Juvenile Detention Center and District Court systems
PC Technician
City of Pine Bluff
Pine Bluff, AR
05.2016 - 04.2020
- Install computers, routers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware
- Unlock network accounts and reset passwords as requested
- Coordinated various web pages on the city’s website with appropriate links and multimedia elements
- Pay IT bills through New World system
- Order and setup all new hardware and maintain inventory.
Education
Bachelor - Professional Studies Information Technology
Arkansas Tech University
08.2013 - 05.2017
Associate of Science - Criminal Justice
Skills
SKILLS & ABILITIESAbility to establish relationships with customers and partnersProven ability to diagnose, troubleshoot, and resolve technical problemsAbility to manage small to medium sized accountsDesigned, developed, maintained and updated a variety of websites as assignedFace to face support as well as using Anydesk and Freshdesk ticketing system to support usersClone Windows 10 systems
Flexible and Adaptable
Analytical and Critical Thinking
Decision-Making
G-Suite
Excellent Communication
Self-Motivated
Certification
Foundations of Project Management
Timeline
Foundations of Project Management
02-2023
Project Initiation: Starting a Successful Project
02-2023
Project Planning: Putting It All Together
02-2023
CTE Teacher
DISD School District
07.2022 - Current
Foundations of Leadership Certificate 1 & 2
03-2022
IT Analyst
Jefferson County Sheriff’s Office
04.2020 - 12.2021
PC Technician
City of Pine Bluff
05.2016 - 04.2020
Bachelor - Professional Studies Information Technology
Arkansas Tech University
08.2013 - 05.2017