Summary
Overview
Work History
Education
Skills
Timeline
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Tanika Jenkins

Opelousas,LA

Summary

Responsible for addressing customer needs and ensuring they have a positive experience.

Overview

8
8
years of professional experience

Work History

Customer Care Connections Specialist

LHC Group
11.2022 - 08.2023
  • Communicated directly with all involved, including but not limited to attending physician, referring physician, nurse, facility, patient, and families.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Obtains demographics and clinical information from clients, physician's office, and other referral sources to compile referrals.
  • Effectively enters patient information into HCHB.
  • Complies with all state and federal referral/intake regulatory requirements.

Property Management Assistant

Opelousas Housing Authority
11.2021 - 11.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Promptly responded to tenant complaints and concerns for over 200 units.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.


Customer Service Representative

VieMed
11.2020 - 11.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Spoke with over 70 people per day and attempted over 100 calls.

Scheduling Specialist

Lafayette General Hospital
11.2020 - 01.2021
  • Called customers to coordinate schedules and set appointments.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Documented calls and appointments using Cerner.

PERS Assistant/Call Specialist

LHC Group
04.2015 - 02.2020
  • Answered inbound patient calls to assist with questions, concerns or problems.
  • Maintained contact with patient to request referrals.
  • Utilized scripts prepared according to diagnosis of patient.
  • Updated information quickly and accurately in database upon content of call.
  • Assisted with inventory management, communication with office managers, subscribers, MedScope System and the public.
  • Ensure that call specialist provide service that builds high levels of satisfaction to our patients.

Education

Certificate - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
06.2018

No Degree - Physical Therapy Tech

Unitech Training Academy - Lafayette
Lafayette, LA
06.2007

High School Diploma -

Opelousas High School
Opelousas, LA
05.1999

Skills

  • Communication
  • Computer proficiency
  • Effective team player
  • Data entry
  • Call Center Experience
  • Supply Management
  • Customer Focus
  • Microsoft outlook
  • Microsoft Office

Timeline

Customer Care Connections Specialist

LHC Group
11.2022 - 08.2023

Property Management Assistant

Opelousas Housing Authority
11.2021 - 11.2022

Customer Service Representative

VieMed
11.2020 - 11.2021

Scheduling Specialist

Lafayette General Hospital
11.2020 - 01.2021

PERS Assistant/Call Specialist

LHC Group
04.2015 - 02.2020

Certificate - Medical Billing And Coding

Penn Foster Career School

No Degree - Physical Therapy Tech

Unitech Training Academy - Lafayette

High School Diploma -

Opelousas High School

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