Tanika Jordan
Fort Worth,TX
Summary
Dynamic leader with a proven track record at Lowes Home Improvement Warehouse, enhancing store operations and customer satisfaction through effective team building and leadership. Skilled in inventory control and customer service engagement, I spearheaded initiatives that significantly improved inter-departmental communication and employee morale. My strategic approach to retail operations and compliance monitoring has consistently driven positive outcomes.
Overview
29
29
years of professional experience
Work History
Administrative Supervisor
Lowes Home Improvement Warehouse
06.2024 - Current
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
Assistant Store Manager
Lowes Home Improvment
11.2015 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Wal Mart
07.1996 - 11.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
Dental Assisting Diploma - Dental Assisting
Concorde Career College
Memphis, TN08-1996
Skills
- Deadline oriented
- Customer experience
- Compliance monitoring
- Customer service and engagement
- Retail operations
- Inventory control
- Team building and leadership
- Store opening and closing
- Store operations
- Employee scheduling
- Hiring and training
- Task delegation
- Efficient workflow
Timeline
Administrative Supervisor
Lowes Home Improvement Warehouse
06.2024 - Current
Assistant Store Manager
Lowes Home Improvment
11.2015 - 06.2024
Assistant Store Manager
Wal Mart
07.1996 - 11.2015
Dental Assisting Diploma - Dental Assisting
Concorde Career College
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