Tanika J. Smith-Carty
Stuart
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
Jupiter Medical Center
02.2025 - Current
- Greeting patients at first point of contact
- Checking In/Out
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collecting outstanding and co-payment
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Liaised with doctors to retrieve scripts for patients’ procedure.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Patient Care Coordinator
Sherban Spine Institute
06.2023 - 12.2024
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Delivered support to medical staff in completion of patient paperwork.
Cashier
Publix Super Market
02.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Client Contact Center Associate
Sagicor Jamaica Life Ltd.
01.2014 - 01.2018
- Ensured that transactions were adequately and manually checked and posted
- Maintained a positive and empathetic atmosphere while responding to customer queries via the Sagicor's website
- Coordinated and executed outbound projects to convert leads
- Built and maintained business relationships with clients by ensuring to effectively communicate and manage their expectations
Brand Ambassador
Jamaica Biscuit Company
01.2010 - 01.2014
- Liaised with sales and marketing staff to execute marketing campaigns and strategies
- Built rapport with customers by offering product samples in supermarkets to increase sales
- Brainstormed ideas and participated in workshops
Summer Intern- Patient Services
Norman Gordon Health Centre
06.2008 - 08.2008
- Addressed patient complaints and needs in a timely and efficient manner
- Assisted in updating confidential client database
Summer Intern- Outreach Program
University of Technology, Jamaica
06.2007 - 08.2007
- Assisted with the coordination of an outreach program in August
- Planned and executed events for a Sports Day within the program
Summer Intern- Database Management
Oberlin High School
06.2006 - 08.2006
- Maintained a file management system of students' records after previous files were destroyed
Education
BA - Linguistics, Psychology, Literature
University of The West Indies, Mona
07-2014
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Patient registration
- Health information obtainment
- Co-payment collection
- Insurance information collection
- Multitasking and organization
- Insurance verifying
- Payment collection
Timeline
Patient Access Specialist
Jupiter Medical Center
02.2025 - Current
Patient Care Coordinator
Sherban Spine Institute
06.2023 - 12.2024
Cashier
Publix Super Market
02.2023 - 06.2023
Client Contact Center Associate
Sagicor Jamaica Life Ltd.
01.2014 - 01.2018
Brand Ambassador
Jamaica Biscuit Company
01.2010 - 01.2014
Summer Intern- Patient Services
Norman Gordon Health Centre
06.2008 - 08.2008
Summer Intern- Outreach Program
University of Technology, Jamaica
06.2007 - 08.2007
Summer Intern- Database Management
Oberlin High School
06.2006 - 08.2006
BA - Linguistics, Psychology, Literature
University of The West Indies, Mona
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