Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanika Latten

Cleveland,OH

Summary

Dynamic customer service and patient care professional with extensive experience in healthcare settings, including Progressive. Recognized for exceptional client relationship management and a consistent track record of exceeding daily performance goals. Expertise in enhancing customer satisfaction and optimizing claims processes through effective communication and emotional support. Proven ability to integrate hard and soft skills to deliver comprehensive care.

Overview

23
23
years of professional experience

Work History

CLRU Rep

Progressive
Mayfield Heights, OH
12.2021 - 07.2022
  • Participated in training sessions designed to improve overall job performance.
  • Answered customer inquiries promptly and professionally.
  • Identified needs of customers promptly and efficiently.
  • Consistently met daily performance goals set by management team members.
  • Take claims and documented, sent tow trucks and arranged rental cars

STNA

BraeView Care & Rehabilitation Center
Euclid, OH
01.2016 - 10.2020
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Provided emotional support and comfort to patients when needed.
  • Used mobility devices to transport patients.
  • Performed routine medical tasks, such as taking blood pressure and changing dressings.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

STNA

Rudwick Manor
Cleveland, Ohio
10.1999 - 07.2016
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Monitored vital signs, such as pulse rate, respiration and temperature.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Education

High School Diploma -

Glenville High School
Cleveland, OH
10-2019

Bachelor of Science - Business Management

Post University
Waterbury, CT

Skills

  • Telephone reception
  • Client relationship building
  • Order problem solving
  • Account development
  • Take new claims and update existing ones
  • Performance tracking
  • Customer relations

References

References available upon request.

Timeline

CLRU Rep

Progressive
12.2021 - 07.2022

STNA

BraeView Care & Rehabilitation Center
01.2016 - 10.2020

STNA

Rudwick Manor
10.1999 - 07.2016

High School Diploma -

Glenville High School

Bachelor of Science - Business Management

Post University

Similar Profiles

CREATE PROFILE
Tanika Latten