Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tanika Lowery

Crofton,MD

Summary

Born and raised in Washington, D.C. I am seeking opportunities and relationships that will enhance my career knowledge. Coming with over 10 years of military experience, and 10 years in customer relations. I work well and effectively in high-stress environments. Diligent, organized, and have great time management skills. I excel at building community relationships and effective partnerships with others. Known for having a welcoming attitude and positive demeanor. Specialize in quality, speed and process optimization; I am highly skilled in responding to emergency situations as a certified crisis intervention civilian.

Overview

14
14
years of professional experience

Work History

Freight Conductor

CSX Railroad
2023.01 - Current
  • Signal crew members, utilizing hand or flag signals, radio communications and lantern.
  • Negotiate and direct train and rail cars movement.
  • Perform air brake and electrical connection coupling.
  • Prepare forms, required reports, switch lists and train orders daily.
  • Perform daily inspections on equipment.
  • Receive information regarding train or rail problems from dispatchers or from electronic monitoring devices.
  • Update maintenance and repair records and reported on notable incidents and accidents during daily routes.

Human Resources (42A)

Army National Guard
2019.09 - Current

Human Resources Specialist (42A)

  • Partnered with senior leadership to establish and develop soldier promotion packets.
  • Oversaw and managed soldier SRP packets.
  • Implemented digital training system for annual military audits.
  • Assist NCO Readiness Sergeant with human resources duties.
  • Custodian of classified documentation.

Active duty status: November 2019-January 2022

  • Covid-19 Relief orders.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Analyzed issues and employed improvement processes for Covid-19 operations.

Active duty status: March 2024 - Present

  • HR - Systems Management.
  • Give state access into HR army systems for soldier accessibility.
  • Test out new integrated AI in new systems for quicker optimization.
  • Create programs and visual slides that assist soldiers with completing access requirements and trainings before sending packets and transactions to NGB for approval.
  • Create and solve CSM tickets.
  • Assist with record clean, and order organizations for soldiers in the state of MD.

Program Director

Anacostia Gracious Arts Program
2018.01 - 2019.12
  • Improved success of program by making proactive adjustments to operations.
  • Provided ongoing direction and leadership for program operations.
  • Oversaw annual budget and financial reports.
  • Managed 10 staff members and 50 children.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.

Flight Attendant

American Airlines
2014.10 - 2019.08
  • Facilitated communication between flight deck and cabin crew prior to and during flights to ensure smooth operations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Relayed updates and information to passengers after confirming key details with pilot and copilot.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Attended annual workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Human Resources Specialist (42A)

U.S Army
2010.11 - 2018.12

Human Resources Specialist (42A)

  • Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
  • Served as custodian of classified documents.
  • Documented and processed soldier pay and benefits, documents, and other classified materials.

Chaplains Assistant (56M)

  • Led programs such as worship, study, fellowship and service opportunities.
  • Met with individuals, discussed issues compassionately, and determined appropriate type of involvement to meet spiritual needs.
  • Conducted peer counseling.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.

Bank Teller

Bank Of Glen Burnie
2012.06 - 2013.09
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Maintained cash drawer.
  • Sold cashier's checks, traveler's checks, and money orders to customers.
  • Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.

Education

Bachelors Of Theology -

Liberty University
Lynchburg, VA

Crisis Response

K Love Crisis Response Training
Online Training
04.2023

Certificate of Completion

Crown College
Online University
10.2020

Certificate of Completion

University of Maryland Baltimore College
Baltimore, MD
09.2016

Certificate of Completion - Airline Operations

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
11.2013

Associates in Theology -

Warrior Notes School of Ministry
Online
01.2023

Certificate - Disaster Response Foundations

Crown College
Online University
02.2024

Skills

  • Interpersonal communications
  • Team building
  • File management and Report writing
  • MS Office
  • Administration and organizational development
  • Crisis Response Certifications
  • Resource Advocacy
  • Spiritual Guidance
  • Safety Protocols

Affiliations

Spirit of Faith Christian Center

(Member, 2000-2020)

  • Media Team
  • Nursery
  • House keeping

Anacostia Gracious Arts Program

(Member, 1999-2019)

  • Assist with weekly operations and annual productions, fundraising events, and community projects for children in the D.C metropolitan area.
  • Original student of the program and participant of AGAP from 1999-2013.
  • Board Member from 2018-2019.
  • Program Director from 2019-2019.

Kevin Zadai Ministry

(Member, 2019-Current)

Timeline

Freight Conductor

CSX Railroad
2023.01 - Current

Human Resources (42A)

Army National Guard
2019.09 - Current

Program Director

Anacostia Gracious Arts Program
2018.01 - 2019.12

Flight Attendant

American Airlines
2014.10 - 2019.08

Bank Teller

Bank Of Glen Burnie
2012.06 - 2013.09

Human Resources Specialist (42A)

U.S Army
2010.11 - 2018.12

Bachelors Of Theology -

Liberty University

Crisis Response

K Love Crisis Response Training

Certificate of Completion

Crown College

Certificate of Completion

University of Maryland Baltimore College

Certificate of Completion - Airline Operations

Maricopa Community Colleges - Rio Salado Community College

Associates in Theology -

Warrior Notes School of Ministry

Certificate - Disaster Response Foundations

Crown College
Tanika Lowery