Tanika MASSEY
Wellington,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
MV Transportation, Inc.
04.2023 - Current
- Effectively and frequently communicate with location staff and support team members
- Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- Maintain client contact routinely to meet or exceed expectations
- Conduct periodic departmental audits
- Daily, weekly and monthly review of key operational metrics
- Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations
- Participate in location(s) labor and employee relations activities
- Sets positive example for management and staff by providing consistent support and positive leadership
- Ensures all goals are achieved in the areas of On-Time Performance (OTP), productivity, and customer satisfaction
- Oversees the daily supervision and management of Safety, Operations, Dispatch, Scheduling, Maintenance, Hiring/Recruiting and Customer Service activities
- Develops, documents and implements operating procedures to ensure service meets contract requirements while aligned to Corporate policies
- Ensures prompt investigation and resolution of Customer related complaints and incidents
- Develops and implements positive employee engagement and morale strategies
- Develops and implements staffing plans to ensure sufficient staff coverage based on budget, call volumes and service demands
- Communicates clearly each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives
- Develops and implements attendance and absenteeism management programs
- Represents the Company in grievance procedure
- Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
- Determine whether to discipline and apply discipline, including suspensions and terminations, according to company policy
- All other duties as assigned
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
MV Transportation, Inc.
01.2016 - 04.2023
- Effectively and frequently communicate with location staff and support team members
- Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- Maintain client contact routinely to meet or exceed expectations
- Conduct periodic departmental audits
- Daily, weekly and monthly review of key operational metrics
- Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations
- Participate in location(s) labor and employee relations activities
- Sets positive example for management and staff by providing consistent support and positive leadership
- Ensures all goals are achieved in the areas of On-Time Performance (OTP), productivity, and customer satisfaction
- Oversees the daily supervision and management of Safety, Operations, Dispatch, Scheduling, Maintenance, Hiring/Recruiting and Customer Service activities
- Develops, documents and implements operating procedures to ensure service meets contract requirements while aligned to Corporate policies
- Ensures prompt investigation and resolution of Customer related complaints and incidents
- Develops and implements positive employee engagement and morale strategies
- Develops and implements staffing plans to ensure sufficient staff coverage based on budget, call volumes and service demands
- Communicates clearly each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives
- Develops and implements attendance and absenteeism management programs
- Represents the Company in grievance procedure
- Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
- Assist with General Manager, determine whether to discipline and apply discipline, including suspensions and terminations, according to company policy
- All other duties as assigned
Safety Manager
MV Transportation, Inc.
08.2013 - 01.2015
- Ensure all operators are current with training requirements of company and contract
- Ensure all safety manuals, programs, policies and practices are current and meet the needs of the operating divisions
- Expert in EPA and OSHA, CDL compliance and regulations
- Ensure all new hires meet minimum general qualifications for each division including background and DMV checks
- Ensure that safety technology tools are used, and results are examined, trend data is analyzed, and plans are developed to reduce and then prevent future safety incidents
- Oversee corporate safety incentives and programs
- Ensure a consistent safety culture exists that incorporate operations, safety and maintenance departments and emphasizes a team approach and individual responsibility of all employees to achieve common goals
- Oversee successful completion of all related audits including those conducted by corporate and client staff and by state and federal regulatory agencies
- Lead the division in the area of safety organization regarding classroom and behind the wheel instruction according to corporate and client specifications in all aspects of vehicle operation in the course of passenger transportation, including defensive driving, service area familiarization, passenger loading, unloading and securement, proper manifest documentation, use of on-board equipment, accident and emergency procedures, dispatch and radio communications, and passenger sensitivity
- Review reporting of all vehicular, passenger, and employee accidents/incidents for determination of cause and preventability, identifying potential trends to be addressed in future training efforts
- Provide functional expertise in safety regarding hiring of safety department exempt employees
- Ensure that all project training materials are up to date, necessary supplies are available, and that inventories are secured and kept up to date
Training Manager
MV Transportation, Inc.
01.2013 - 08.2013
- Conducted New Hires Classroom Training
- Managed all Behind the Wheel Training
- Manage Training Schedules and coordinate strategies
- Work directly under Safety Manager
- Delivered a dynamic and appropriate ongoing training program for all operators
- Created weekly reports relating to safety performance
- Ensure that all project training materials are up to date, necessary supplies are available, and that inventories are secured and kept up to date
Safety Specialist
MV Transportation, Inc.
06.2012 - 01.2013
- Managed DriveCam Software
- Managed Behind the Wheel Training
- Minimized turnover through initial ongoing training aimed at improving operator skill level and by conducting a thorough screening process
- Worked directly under Safety Manager
- Conducted safety meetings
DriveCam Manager
MV Transportation, Inc.
01.2009 - 01.2012
- Ensured service provided according to WMATA contract requirements
- Responsible for making certain all employees were current with general safety programs and practices
- Managed corporate safety incentives and programs effectively and consistently, including assignment of safety points
- Reviewed daily clips; met with operators to review, counsel, retrain and document with focus on improving driving ability
- Create reports for weekly, monthly and annual details relating to division safety
- Ensured full understanding of DriveCam Hindsight Software
- Worked to continually reduce preventable and non-preventable incidents and accidents
- Established Safety Committees
- Provided regular reports to local and corporate management staff
- Conducted safety meetings
Behind-the-Wheel Trainer
MV Transportation, Inc.
01.2008 - 01.2009
- Provided behind-the wheel training for new operator candidates and trainees
- Conducted on-board evaluations and in-service training to operators according to schedule and/or need
- Completed documentation forms in accordance with MV Transportation, State, Federal and local requirements
- Ensured drivers/operators were fully trained behind-the-wheel prior to being released into revenue service
- Identified retraining needs
Safety Manager Assistant
MV Transportation, Inc.
01.2007 - 01.2008
- Created weekly, monthly and annual reports, with details relating to location safety
- Assisted safety manager on issues, projects and tasks associated with the location
- Ensured all employees were current with general safety point assessments
- Pre-audit Safety & Training Files for auditing purposes
Education
Business Management -
Keystone Job Corps
Drums, PA01.2003
Diploma -
Ballou Hight School
Washington, DC01.2002
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Training and Development
- Employee Scheduling
- Client Relations
- Project Management
- Performance Improvements
- Operations Oversight
- Safety Management
- Employee Engagement
- Employee Moral
Certification
- FDOT Florida Transit Operator Trainer Training Program
- TSI Certified
- TSI Distracted Driving Certified
- TSI Fatigue and Sleep Apnea Awareness
- TSI Accident Investigation/Collision Investigation
- OSHA Certified
- Reasonable Suspicious Certified Drug & Alcohol
- Q’Straint Wheelchair Securement Certified
- Behind the Wheel Instructor Certification
- Trapeze Software Training
- Transit Minor Training
- TimePoint
- Tap Ride/ Double Map Training
- Drivecam Hindsight Software/Lytx
- Platinum Plus Customer Service Training
- EBI Training
Timeline
General Manager
MV Transportation, Inc.
04.2023 - Current
Assistant General Manager
MV Transportation, Inc.
01.2016 - 04.2023
Safety Manager
MV Transportation, Inc.
08.2013 - 01.2015
Training Manager
MV Transportation, Inc.
01.2013 - 08.2013
Safety Specialist
MV Transportation, Inc.
06.2012 - 01.2013
DriveCam Manager
MV Transportation, Inc.
01.2009 - 01.2012
Behind-the-Wheel Trainer
MV Transportation, Inc.
01.2008 - 01.2009
Safety Manager Assistant
MV Transportation, Inc.
01.2007 - 01.2008
Diploma -
Ballou Hight School
Business Management -
Keystone Job Corps
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