Tanika McGill
Houston,TX
Overview
17
17
years of professional experience
Work History
Customer Service Representative
CVS Aetna
06.2023 - Current
- Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Director of Operations
Humble Care Home, LLC
07.2018 - 09.2023
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
Marketing Specialist
The Cottage Of Spring Branch
08.2016 - 08.2017
- Specialized in developing key relationships with healthcare providers including hospitals, physician groups and individual medical facilities
- Maintain customer and potential customer data base
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Patient Business Service Coordinator
Memorial Hermann Memorial
06.2011 - 12.2012
- Handling escalated issues, scheduling staff and staff training and education
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Patient Access Specialist
MD Anderson Cancer Center Hospital
07.2007 - 06.2011
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
Masters in Public Administration -
Texas Southern University
Houston, TX05.2009
Bachelor of Science -
Texas Southern University
05.2002
Skills
- People Oriented -Customer Relations
- Detail Oriented -Strong Interpersonal Skills
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Staff Training and Development
Timeline
Customer Service Representative
CVS Aetna
06.2023 - Current
Director of Operations
Humble Care Home, LLC
07.2018 - 09.2023
Marketing Specialist
The Cottage Of Spring Branch
08.2016 - 08.2017
Patient Business Service Coordinator
Memorial Hermann Memorial
06.2011 - 12.2012
Patient Access Specialist
MD Anderson Cancer Center Hospital
07.2007 - 06.2011
Masters in Public Administration -
Texas Southern University
Bachelor of Science -
Texas Southern University