Tanika McQueen
University Heights,OH
Summary
Passionate and detail-oriented customer service professional with 28 years of experience. Trained and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving and leadership abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
E-Commerce Team Leader
Wholefoods
03.2021 - Current
- Amazon Liaison, wholefoods market
- Manage Rescue Shoppers check metrics including UPH, INFs and Replacements offered
- Work with current Amazon AM to assure quality and safety metrics are met.
- Oversee scheduling and shopper training
- Attend Amazon cardinal meetings to ensure all guidelines and metrics are put in place and utilized by team members
- Assist customers with order Pick-up, Drop-off and concerns
- Assist drivers with order pick-up and returns
- Work with current Amazon team members to build strong relationships throughout the store
- Schedule writing for 40+ team members.
- Skilled at working independently and collaboratively in a team environment.
Assistant Customer Service Team Leader
Wholefoods
02.2016 - 03.2021
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Maintains customer satisfaction by providing problems-solving resources
- Manages staff
- Communicates job expectations to other employees
- Implements production, productivity, quality, and customer-service standards
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
- Write schedules, train cash office supervisors, deliver job dialogues and process payroll for a team of 50+ team members.
Cash Office Lead/Front End Supervisor
Wholefoods
02.2007 - 03.2016
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Manager/Cash Office Associate
Tops Friendly Markets
09.1995 - 12.2006
- Tops
- Managed staff
- Enforced company policies and procedures
- Completes audits
- Accomplished customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Resolved problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
East Technical High School
Cleveland Ohio06.1993
Skills
- Report generations
- Data management
- Customer needs assessment
- Product and service knowledge
- Customer service excellence
- Organization and record-keeping
- Problem resolution
- Adaptability
- Proven Team Leader
Timeline
E-Commerce Team Leader
Wholefoods
03.2021 - Current
Assistant Customer Service Team Leader
Wholefoods
02.2016 - 03.2021
Cash Office Lead/Front End Supervisor
Wholefoods
02.2007 - 03.2016
Customer Service Manager/Cash Office Associate
Tops Friendly Markets
09.1995 - 12.2006
High School Diploma -
East Technical High School