Tanika Moore
Elizabeth,NJ
Summary
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
Overview
19
19
years of professional experience
Work History
Account Specialist
Tallen Technology Rentals
03.2014 - Current
- Responsibilities Include Providing Audio Visual Equipment Needs For Events And/or Meetings As Requested By Clients Nationwide.
- Oversee The Time Delivery Of Equipment, maintain Delivery Schedules And Track Deliveries To Ensure Deliveries Are Met.
- Monitor Issues Such As Safety Concerns or Licensing Issues And Take The Appropriate Reports And Action
- Collaborated With Third Party Vendors to Deliver Equipment.
- Review Schedules, Orders, And Shipping Records To Obtain Loading And Unloading Information.
- Maintain Working Knowledge Of Company Equipment, Vendor Information/updates And Services.
Customer Service Representative
Audible
09.2010 - 03.2014
- Responded To Customer Queries By Phone, Chat Or E-mail As Appropriate.
- Assisted Customers With Order Placement.
- Forwarded Important And Serious Matters To The Senior Representatives.
- Transferred Urgent Calls To Appropriate Departments.
- Updated Customer Contact Information And Other Details In The Customer Database.
- Provided Customers With Detailed Information On Products And Services.
- Assisted Customers with Service Or Billing Matters.
- Encourage Customer To Purchase Product And Services
- Maintaining Quality Of Service Through Quality Assurance
- Customer Negotiation And Persuasion
Customer Relations Coordinator
Cablevision
10.2006 - 04.2010
- Answered Phone Calls (customer Inquiry, Complaints, Orders, Etc).
- Assisted Customers With Order Placement.
- Forwarded Important And Serious Matters To Senior Management..
- Transferred Urgent Calls To Appropriate Departments.
- Updated Clients Contact Information And Other Details In The Customer Database.
- Provided Clients With Detailed Information On Products And Services.
- Assisted Clients With Service Or Billing Matters.
- Inbound Customer Service Support.
- Educated and Encouraged Customer To Purchase New Product And Services.
- Maintaining Quality Of Service Through Quality Assurance
- Expertly Multitasked All Duties, Without Any Change to Performance.
Education
High School Diploma -
Weequahic High School
Newark, NJ06-2003
Skills
- Excellent verbal communication skills
- Work well within a team environment
- Superior attention to detail
- Ability to work well under pressure
- Proficient in Microsoft Office, Microsoft 360, and Excel Suite of products, as well as researching
- Excel in multi-tasking and completing tasks on time
- Exceptional written and verbal communication skills
- Flexible and able to adjust to any work environment
- Professionalism
Timeline
Account Specialist
Tallen Technology Rentals
03.2014 - Current
Customer Service Representative
Audible
09.2010 - 03.2014
Customer Relations Coordinator
Cablevision
10.2006 - 04.2010
High School Diploma -
Weequahic High School
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