Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tanika Olcott

East Hartford,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive and passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Dependable employee establishes rapport and trust with clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

DSP In IDDS

NKHS
03.2022 - Current
  • Maintained clean, safe, and well-organized environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to medical and dental appointments to provide support.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to staff.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted with support healthy nutrition.
  • Laundered items, changed sheets and made bed to keep bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Administered medication as directed by physician.
  • Provided 24 hour support

Paper Route Carrier

Sub Contracted Through Caledonian Record
01.2020 - 03.2022
  • Delivered newspapers and flyers to about 800 homes daily, and to about 20 stores as well as post offices.
  • Kept delivery vehicles in clean working condition for reliable service.
  • Updated customers on schedule and delivery changes during holidays.
  • Advised customers on changes to delivery, cancellation and subscription policies.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Completed daily pre- and post-trip vehicle inspections.
  • Operated delivery vehicles safely and efficiently.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained records of customer information to support accuracy.
  • Distributed papers in various weather conditions during early morning.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Maintained up-to-date records of delivery routes and customer information.
  • Assembled and bagged newspapers prior to delivery.
  • Resolved delivery complaints and escalated complex issues to management.

School Bus Driver

Butler's Bus
07.2018 - 09.2021
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained Vermont Commercial driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated information to parents to promote good communication and transparency.
  • Enforced student behavior policies and responded to student emergencies.
  • Drove bus along assigned route, picking up students.
  • Supervised students during loading, unloading and on bus.
  • Identified and reported mechanical problems and safety hazards.
  • Completed logbooks, incident reports and other daily paperwork.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Created and enforced bus rules and kept expectations posted.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Attended pre-trip meetings to support safe transport of students.


Respite Care Provider

ARIS Solutions
08.2010 - 03.2020
  • Assisted with personal requirements for housekeeping and grooming assistance.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Helped client care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Helped patients move in and out of beds, baths and automobiles.
  • Provided compassionate and client-focused care to cultivate well-being.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted client with eating tasks to support healthy nutrition.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Recorded status and duties completed in logbooks for management.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Fast Food Customer Service Shift Lead

Dunkin' Donuts
07.2010 - 08.2015
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Trained newly hired employees on routine tasks and customer service.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Processed orders on POS system and accepted cash and charge payments.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Made change and returned correct cash and coin to patrons.
  • Suggested complementary items to orders to boost sales.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Brewed coffee and tea and changed out drink station syrups.
  • Maintained monthly inventory count
  • Accepted and put away weekly deliveries

Education

High School Diploma -

St Johnsbury Academy
St. Johnsbury VT
06.2001

Skills

  • Verbal Communication
  • Team Building
  • Microsoft Office
  • Good Telephone Etiquette
  • Problem Resolution
  • Friendly, Positive Attitude
  • Time Management
  • Multitasking Abilities
  • Organizational Skills
  • Data Entry
  • Attention to Detail
  • Task Prioritization

Additional Information

21 plus years of maintaining and scheduling appointments for others, as well as providing self care and assistance to those with and with out disabilities

Timeline

DSP In IDDS

NKHS
03.2022 - Current

Paper Route Carrier

Sub Contracted Through Caledonian Record
01.2020 - 03.2022

School Bus Driver

Butler's Bus
07.2018 - 09.2021

Respite Care Provider

ARIS Solutions
08.2010 - 03.2020

Fast Food Customer Service Shift Lead

Dunkin' Donuts
07.2010 - 08.2015

High School Diploma -

St Johnsbury Academy

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Tanika Olcott