Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Tanika Payne

Chantilly,VA

Summary

Personable and dedicated customer service representative with a deep understanding of customer relations and service operations. Demonstrated problem-solving, leadership, and communication skills through management roles in diverse business settings. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Motivated to contribute to company success by building relationships, cultivating partnerships, and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Detailer/Commercial Janitorial Cleaner

Prime Appearance
Sterling , VA
10.2023 - Current
  • Clean and detail aircraft exteriors and interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
  • Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
  • Assisted other staff members during busy times by providing additional detail services.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Conducted thorough interior and exterior cleaning and detailing of FBO hangars to enhance appearance for clientele.

Front Desk Agent

Home2 Suites By Hilton
Chantilly , VA
08.2023 - 11.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Computed bills accurately for all customers
  • Ensured that all safety regulations were followed according to company standards.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Front Desk Agent

Hampton Inn By Hilton
Chantilly , VA
09.2021 - 05.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Computed bills accurately for all customers
  • Ensured that all safety regulations were followed according to company standards.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Night Auditor

ESA Management
Fairfax , VA
09.2020 - 04.2021
  • Took reservations from patrons by phone or online.
  • Provided excellent customer service to all patrons while ensuring their safety and comfort.
  • Maintained daily logs of guest interactions and reported any issues or concerns to management.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.

Shoe Department Lead

Kohls
Manassas , VA
08.2018 - 07.2020
  • Supervised the daily activities of shoe sales associates.
  • Trained new staff on customer service techniques, product knowledge, and store policies.
  • Utilized POS systems to process sales transactions, returns, and exchanges efficiently.
  • Managed inventory, conducted stock checks, and placed orders to ensure availability of popular shoe sizes and styles.
  • Performed quality assurance inspections on incoming shipments.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.

Assistant Manager

Leslies
Herndon , VA
07.2016 - 07.2018
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Opened charge accounts and maintained commercial accounts.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Handled complaints from customers by empathetically listening, recording details, and offering solutions.

Credit Greeter/Retail Cashier

Kohls
Milford , OH
08.2015 - 04.2016
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Maintained knowledge of store layout to better assist customers with product location.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register to process payments for purchases.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Cashier Team Lead

Jets
Milford , OH
08.2015 - 11.2015
  • Prepared food in compliance with recipes, portioning, cooking, and waste guidelines.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Handled cash register transactions accurately while providing excellent customer service.

Management Trainee

Panda Express
Fredericksburg , VA
09.2014 - 06.2015
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day. to ensure efficient and productive operations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies & coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.

Cashier Team Lead

Five Guys
Centreville , VA
09.2011 - 05.2014
  • Ensured that all safety protocols were followed at all times.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Identified opportunities for operational improvements and communicated them to management.
  • Managed store operations during absence of Store Manager or Assistant Manager.

Education

High school -

Herndon High
Herndon
06.2012

Skills

  • Operational Efficiency Management
  • Reliable Time Management
  • Effective Customer Support
  • Initiative in Action
  • Performance-Oriented
  • Analytical Problem Resolution
  • Meticulous Attention
  • Client-Centric Approach
  • Team Leadership Experience
  • Interdepartmental communication

Certification

  • CPR

Affiliations

  • A new Voice theater troupe (non-profit)
  • Vendor & support at local fairs and craft shows
  • Youth mentor

References

References available upon request.

Timeline

Detailer/Commercial Janitorial Cleaner

Prime Appearance
10.2023 - Current

Front Desk Agent

Home2 Suites By Hilton
08.2023 - 11.2023

Front Desk Agent

Hampton Inn By Hilton
09.2021 - 05.2023

Night Auditor

ESA Management
09.2020 - 04.2021

Shoe Department Lead

Kohls
08.2018 - 07.2020

Assistant Manager

Leslies
07.2016 - 07.2018

Credit Greeter/Retail Cashier

Kohls
08.2015 - 04.2016

Cashier Team Lead

Jets
08.2015 - 11.2015

Management Trainee

Panda Express
09.2014 - 06.2015

Cashier Team Lead

Five Guys
09.2011 - 05.2014
  • CPR

High school -

Herndon High
Tanika Payne