Tanika Reed
Summary
Personable and dedicated professional with over 20 years of extensive experience in various fast paced industries. Solid team player with upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operator I
General Dynamics
04.2022 - Current
- Ensured compliance with all safety regulations and protocols during shift operations
- Participated in continuous training programs to enhance skills and knowledge in equipment operation
- Documenting production activities, inventory, and completed work
- Experience with hand tools, power tools, or precision instruments like calipers and micrometers
- Effectively conveying and understanding instructions within a team or from supervisors
- Adjusting to changing tasks, priorities, or processes in a fast-paced environment
- Meeting deadlines and maintaining productivity without sacrificing quality
Virtual Customer Service Representative
Amazon
01.2020 - 01.2021
- Secured client retention by driving service and product benefits, features, and recommendations around clients' needs
- Informed customers about available balances, billing procedures, processed payments and provided payment option setup assistance
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
- Updated information and details of calls and inquiries in customer service database for future reference
- Generated summaries on issues, refunds, and replacements, sending detailed updates to customers
- Delivered step-by-step instructions to clients on navigating system and explained self-service options
Independent Consultant
Total Life Changes
08.2016 - 09.2020
- Used consultative sales approach to understand customer needs and recommend relevant products
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies
- Pursued and generated customers lead as well as engaged in follow-up activities to gain new client accounts
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers
- Participated and executed new product line launch parties to enhance consumer knowledge and promote company product solutions
Incineration Operator
Clean Harbors
05.2016 - 10.2019
- Completed daily tasks with minimal supervision, contributing to successful amounts of hazardous waste being destroyed
- Ordered supplies, inventoried chemicals and materials and summarized and recorded data to meet control and research requirements
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems
- Monitored plant supervisory control and data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings for next shift
- Prepared field reports and performed process control analysis and verified compliance with local, state and federal operating regulations
- Tracked chemical inventories and environmental sampling
- Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols
Tire Builder
Cooper Tire & Rubber Company
11.2010 - 05.2016
- Performed duties of transferring, counting, and marking of material for proper tracking documentation verification
- Clean and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations and protection of company assets
- Organized tire components and operated molding press machine to assemble products
- Performed wide range of tasks, including buffing, skiving and tire rimming
- Read and interpret orders and sketches to fabricate tires according to specifications
- Unloaded and reloaded tire chambers to keep optimal production levels
- Completed retreading on tires and trimmed off excess rubber or imperfections
Education
No Degree - Phlebotomy
South-West Medical Academy
06-2023
High School Diploma -
El Dorado High School
05-2000
Skills
- Collaborative Teamwork
- Resolution Management
- Problem Solving and Decision-Making Skills
- Documentation and Reporting
- Organizational Skills
- Clear Communication
- Proficient in Microsoft Office
- Data Processing
- Analytical Data Interpretation
- Prioritization
- Time Management
- Detail-Oriented
Certification
- Phlebotomy Certification
- Forklift Certification
- Hazmat Certification
- Heavy Equipment Certification
Timeline
Operator I
General Dynamics
04.2022 - Current
Virtual Customer Service Representative
Amazon
01.2020 - 01.2021
Independent Consultant
Total Life Changes
08.2016 - 09.2020
Incineration Operator
Clean Harbors
05.2016 - 10.2019
Tire Builder
Cooper Tire & Rubber Company
11.2010 - 05.2016
No Degree - Phlebotomy
South-West Medical Academy
High School Diploma -
El Dorado High School
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