Tanika Ross
Spartanburg,SC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LifeMD
Greenville, SC
10.2022 - Current
- Resolved customer complaints and provided timely solutions to enhance satisfaction.
- Managed patient appointments and guided users through online platforms effectively.
- Educated clients on health management tools and resources for better wellness.
- Collaborated with team members to improve service efficiency and response times.
- Recorded customer interactions in CRM system for accurate tracking and follow-up.
- Trained new staff on company policies and best practices for customer service interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Education
High school diploma -
Dorman high school
Roebuck, SC05.2006
Skills
- Cold calling and telemarketing
- Customer relationship management
- Appointment scheduling
- CRM software utilization
- Billing procedures
- Health management education
- Training methodologies
- Administrative tasks
- Microsoft Office Suite
- Technical support and troubleshooting
- Sales and upselling strategies
- Customer service excellence
- Computer operation and skills
- Account management and relationship building
- Phone etiquette and communication
- Data entry and typing proficiency
- Research and writing skills
- Basic math and financial concepts
- Organizational skills and appointment scheduling
- Microsoft Office applications proficiency
- SAP knowledge and experience
- Shipping, receiving, and warehouse operations
- Forklift operation expertise
- Negotiation skills and techniques
- Multi-line phone systems management
- Cash handling and register operations
Certification
Driver's License, 02/01/23, 02/01/31
Timeline
Customer Service Representative
LifeMD
10.2022 - Current
High school diploma -
Dorman high school
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