Tanika Smith-Young
Jonesboro
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Title Max
04.2017 - Current
- Managed customer calls and resolved issues to ensure satisfaction.
- Utilized Salesforce to make daily collection calls and reach out to leads.
- Handled payment transactions in person and over the phone with accuracy.
- Facilitated and clarified pawn transactions for customers.
- Updated customer accounts with relevant information regularly.
- Collaborated with IAA for efficient processing of repossessed vehicles.
- Drafted titles for lien placements and performed title updates.
- Executed opening and shutting down tasks for the establishment.
- Conducted monthly audits for title accuracy.
- Tracked key performance indicators to align with company standards.
- Ensured store's performance met company standards.
- Trained managerial staff.
Clerk
QuikTrip
02.2015 - 03.2017
- Greeted all guests upon entry and served them throughout the store.
- Managed removal of interior and exterior trash.
- Facilitated quick checkouts by being readily available for assistance.
- Maintained beverage quality through systematic changes of coffee, tea, sodas, and hot drinks.
- Ensured all coolers, pastries, and snacks were restocked.
- Ensured kitchen cleanliness while processing customer orders.
- Cleaned and sterilized all kitchen pans and dishes before shift end.
- Endured long durations of uninterrupted standing.
Cashier
Brands Mart
06.2011 - 03.2015
- Processed customer purchases precisely and swiftly at point-of-sale.
- Ensured cleanliness and organization in the register area.
- Ensured exceptional customer satisfaction.
- Processed and reviewed submitted applications for credit approval.
- Handled multiple phone lines efficiently.
- Conducted nightly balance checks.
Education
Bachelor of Arts - Sociology
Georgia State University
05-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Proficient in Microsoft Office
- Detail Orientation
Timeline
General Manager
Title Max
04.2017 - Current
Clerk
QuikTrip
02.2015 - 03.2017
Cashier
Brands Mart
06.2011 - 03.2015
Bachelor of Arts - Sociology
Georgia State University
Similar Profiles
ShaRon LorickShaRon Lorick
Store Manager at Title MaxStore Manager at Title Max
Aaliyah CampbellAaliyah Campbell
Store Manager at Title MaxStore Manager at Title Max
Hope KempHope Kemp
Store Manager at Title Max of Warner RobinsStore Manager at Title Max of Warner Robins
Antonio NgoAntonio Ngo
line cook at NAline cook at NA
Sean BrownleeSean Brownlee
Event and Venue Management Staffing at Night Owl Conversions KSUEvent and Venue Management Staffing at Night Owl Conversions KSU