Tanika Smith Brooks
Front Desk
Tallahassee,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Agent
Days Inn University
Tallahassee , FL
07.2022 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Designed employee work schedules to address complete operational needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Financial Literacy /Credit Coach
Self-employeed
Elizabeth City, NC
07.2019 - Current
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Facilitated new client onboarding process and investment account setup.
- Delivered strategic investment advice for individual and corporate clients.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Performed due diligence and valuation processes.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Answered over Number customer communications per day via telephone, email and web chat.
- Produced budget tools, educational support and referrals for clients.
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
- Interviewed clients by telephone or in-person to gather financial information.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
Education
High School Diploma -
John M Morehead High School
Eden, NC 08.1994 - 06.1998
Bachelor Of Business Administration - Business Administration And Management
Fayetteville State University
Fayetteville, NC 08.1998 - 12.2000
Skills
Training and mentoring
Sales expertise
File management
Reporting capabilities
Hospitality service expertise
Conflict and issue documentation
Office management
Administrative support
Time management
Clerical duties
Social perceptiveness
Cash Handling
Guest services
Problem-solving skills
Word processing
Team Building
Conference and meeting planning
Registration
Automated telephone systems
Lobby auditing
Registration processing
Room assignments
Credit card processing
Financial law
Lifestyle coaching
Credit and collections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only person you are destined to become is the person you decide to be.
Timeline
Front Desk Agent
Days Inn University
07.2022 - Current
Financial Literacy /Credit Coach
Self-employeed
07.2019 - Current
Bachelor Of Business Administration - Business Administration And Management
Fayetteville State University
08.1998 - 12.2000
High School Diploma -
John M Morehead High School
08.1994 - 06.1998