Tanika Washington
Kansas City,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Processor
ReScore
Kansas City, MO
07.2020 - 11.2023
- Resolved escalated customer inquiries regarding document processing status.
- Researched industry trends related to consumer lending practices for use in developing new policies or initiatives.
- Assisted customers with understanding their credit reports and credit scores.
- Maintained up-to-date records of all customer interactions in CRM system.
- Provided guidance and advice to clients on how to maintain good credit scores in the future.
- Assisted customers in understanding their rights under the Fair Credit Reporting Act.
- Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
- Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
- Developed credit repair strategies to improve customer's credit scores and financial standing.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Processed payments from clients as well as any refunds due when services were completed satisfactorily.
Credit Advisor
Credit Law Center
Lee's Summit, MO
08.2017 - 04.2020
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Assisted customers with understanding their credit reports and credit scores.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Responded promptly to inquiries from customers regarding their accounts or services offered by the company.
- Provided guidance to clients on how to improve their creditworthiness.
- Provided comprehensive advice on ways to improve a customer's credit score within an acceptable timeframe.
Call Center Supervisor
Itedium
Shawnee, KS
12.2015 - 08.2016
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delegated work to staff, setting priorities and goals.
- Investigated difficult or complex inquiries from customers. Conflict call resolution.
- Monitored calls for quality assurance purposes.
Senior Pharmacy Technician
Optum Rx
Overland Park, KS
11.2006 - 07.2015
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Provided information to pharmacists for medication orders and prescription refills.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Managed multiple projects with competing deadlines simultaneously.
- Modified project plans when needed to better align with organizational objectives.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Supervisor
CLK Mgmt
Overland Park, KS
11.2002 - 08.2006
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 25 employees in daily operations.
- Ensured that all loan files were complete with required documentation before being sent for closing.
- Reviewed and evaluated loan applications to ensure compliance with underwriting guidelines.
- Underwrote renewals by reviewing premium history, history and company financial condition to determine action.
- Reviewed all relevant documents associated with a loan before authorizing it for funding.
- Investigated discrepancies in ACH batches received from customers.
- Adhered to regulatory and company security and audit procedures.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Compiled reports on all outgoing and incoming ACH transactions for management review.
Education
Some College (No Degree) - Business Management
Park University
Parkville, MOSome College (No Degree) - Business Management
University of Phoenix
Tempe, AZCertification
- Nationally Certified Pharmacy Tech, PTCB 440101080562259
- Missouri Notary Commission 23668586
Timeline
Lead Processor
ReScore
07.2020 - 11.2023
Credit Advisor
Credit Law Center
08.2017 - 04.2020
Call Center Supervisor
Itedium
12.2015 - 08.2016
Senior Pharmacy Technician
Optum Rx
11.2006 - 07.2015
Supervisor
CLK Mgmt
11.2002 - 08.2006
Some College (No Degree) - Business Management
Park University
Some College (No Degree) - Business Management
University of Phoenix