Summary
Overview
Work History
Education
Skills
Timeline
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TANIKA R. SPANN

Clinton,MS

Summary

Professional administrative specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline processes, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.

Overview

11
11
years of professional experience

Work History

Administrative Support Assistant IV

Mississippi Department of Health
09.2023 - Current
  • Managed high volumes of incoming calls and ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
  • Monitored deadlines closely and submitted required documentation punctually.
  • Data entry of STD and HIV testing.

Administrative Support Assistant III

Mississippi Department of Health Lab
09.2017 - 09.2023
  • Generated office correspondence and reports.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Identified, corrected, and reported data entry errors.
  • Date entry of clinical and environmental testing.
  • Received and sorted incoming mail and packages to distribute to correct recipient.
  • Executed record filing system to improve document organization and management

Prior Authorization Pharmacy Technician

CVS Caremark, Aerotek
07.2015 - 07.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured and compounded medications following standard procedures

Appointment Setter

Jani King
09.2014 - 07.2015
  • Scheduled and confirmed appointments
  • Contacted previous and potential clients to offer services and products to suit needs
  • Provided exceptional customer service through effective telephone communication and follow-ups
  • Executed outgoing calls from corporate sales lead pipeline.
  • Made 50 or more outbound phone calls daily to establish first contact with potential clients to set appointments

Education

Bachelor of Science - Health Care Administration

Jackson State University
Jackson, MS
12-2025

Associate of Science - Medical Billing and Coding

Hinds Community College
Raymond, MS
12.2010

Associate of Arts - General Studies

Hinds Community College
Raymond, MS
12.2007

Skills

  • Data Entry Documentation
  • Judgment and Decision Making
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Professional and Courteous
  • Office Equipment Operation
  • Microsoft Office and Excel
  • Verbal communication
  • Multitasking and Time Management
  • Sensitive Material Handling

Timeline

Administrative Support Assistant IV

Mississippi Department of Health
09.2023 - Current

Administrative Support Assistant III

Mississippi Department of Health Lab
09.2017 - 09.2023

Prior Authorization Pharmacy Technician

CVS Caremark, Aerotek
07.2015 - 07.2017

Appointment Setter

Jani King
09.2014 - 07.2015

Bachelor of Science - Health Care Administration

Jackson State University

Associate of Science - Medical Billing and Coding

Hinds Community College

Associate of Arts - General Studies

Hinds Community College

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TANIKA R. SPANN