Summary
Overview
Work History
Education
Skills
Timeline
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Tanikia Gordon

Atlanta,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Shepherd Center
01.2018 - Current
  • Manage ever-changing calendars of appointments and proactively identify and solves potential scheduling conflicts.
  • Coordinate international and domestic travel plans, including complex arrangements
  • Attend meetings and takes notes for review and debrief
  • Proficiently manage multiple projects while providing administrative assistant to ten doctors
  • Communicates directly, and on behalf and on the Chief of Staff with clients and external departments

Outpatient Access Specialist

Shepherd Center
01.2015 - 01.2018
  • Greet patients daily and complete patient registration in a timely manner
  • Schedule appointments, coordinate referrals, input demographic and insurance information daily
  • Utilized Excellent customer service skills to gather patient insurance information, and ID cards daily
  • Answer phone lines, check-in patients as well check out, Collect co-payments upon arrival of appointments
  • Strong focus on good customer service delivery daily, Good Knowledge of medical terminology
  • Assist patients in obtaining services, understanding policies and helping with the signing of consent forms.

Customer Service Representative

Grady Memorial Hospital
01.2011 - 01.2015
  • Handled incoming calls from internal employees with work orders of task that needed to be completed
  • Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2014
  • Ranking was based on accuracy, customer service, duration of calls and availability
  • Assist with the payroll of employees and input work orders daily
  • Asist office manager with faxing, filing work orders, making service calls as well time management
  • Answered a 10key touch phone line to with incoming calls from internal as well external calls

Outpatient Access Specialist

Atlanta Medical Hospital
01.2005 - 01.2011
  • Registered emergency room patients in a timely manner to ensure the doctors would be able to order medicine
  • Collect, copied, scanned ID cards and insurance cards on every emergency room patient
  • Obtain correct demographic information on every patient that enter the emergency room for treatment
  • Understood patient confidentiality and HIPPAA rules
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Education

High School Diploma -

Washington High School
Atlanta, Ga
1997

Skills

  • Travel Planning
  • Office Supplies and Inventory
  • Spreadsheet Creation
  • Master Calender Management
  • Microsoft Office
  • Meeting Minutes
  • Travel Arrangement Coordination
  • Scheduling
  • Advanced MS Office Suite Proficiency
  • Coordination of Administrative Activities
  • Customer Service
  • Business Correspondence

Timeline

Administrative Assistant

Shepherd Center
01.2018 - Current

Outpatient Access Specialist

Shepherd Center
01.2015 - 01.2018

Customer Service Representative

Grady Memorial Hospital
01.2011 - 01.2015

Outpatient Access Specialist

Atlanta Medical Hospital
01.2005 - 01.2011

High School Diploma -

Washington High School

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Tanikia Gordon