Summary
Work History
Education
Skills
References
Timeline
Generic

Tanikia Gordon

Atlanta,GA

Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Work History

Administrative Assistant

Shepherd Center
  • Provides ongoing administrative support for assigned providers including but not limited to updating provider’s CV, maintenance of CME certificates, research information using various resources, composing, editing and/or preparing any correspondence or special reports requested using Microsoft Office, Excel, PowerPoint, Outlook and Epic, and maintain provider files
  • Exhibits polite and professional communication via phone, email, and mail, manages physicians personal and clinic calendars, setting up and facilitating meetings
  • Attend meetings and take minutes for review and debrief after all department meetings
  • Proficiently manage multiple projects while supporting fifteen providers, process orders and invoices for account payables in a timely manner
  • Manage ever-changing calendars of appointments and proactively identifies and solves potential scheduling conflicts
  • Manage physician’s calendar’s daily, arrange meetings, set up conferences, compose litigations depositions, attorney conferences, life care plan for all the physicians
  • Effectively handles all internal and external calls, meeting the needs of the callers, routing them to the correct source when necessary
  • Process requests for days off, including education and PDO
  • Updates staffing calendar, process clinic cancellations and add request forms.

Outpatient Access Specialist

Shepherd Center
  • Check-in/Check-Out patients in a timely manner daily, copy, scan, verify patient’s demographic information to ensure proper billing for patients
  • Obtain pre-certifications, referral numbers, or authorization numbers, and update patients’ files accordingly
  • Notifying patients, family members, and physicians of network insurance coverage issues that could result in coverage reduction, work with patients on financial options regarding co-payments, deductibles, and or deposits
  • Providing check-in/check-out in other areas such as Urology Clinic, MS Clinic, as well Multi-Specialty Clinic daily.

Lead Customer Service Representative

Grady Memorial Hospital
  • Answered and routed all incoming in-house and outhouse calls to requested areas throughout the hospital
  • Responsible for gathering, transcribing, and managing all zone mechanics activity sheets daily
  • Input all Corrective Maintenance Work Orders to ensure proper input for all zone mechanics daily time sheets
  • Created work orders to ensure all mechanics handle tasks in a timely manner
  • Opened, create, updated, and close work orders to track all mechanics daily work order list
  • Actively engages with Field Operations as well as outside vendors to gather necessary information for ticket resolution.

Lead Patient Access Representative

Atlanta Medical Hospital
  • Ensured that pre-certification and or authorizations are obtained, patient co-payments are collected
  • Admitted patients into the hospital beds on the units in accordance with company protocols
  • Knowledge of insurance requirements for Medicare and Medicaid guidelines
  • Determined recertification status prior to patient services
  • Keyed patient’s demographic/insurance information to ensure proper payment for the doctor’s services.

Administrative Assistant/Medical Scheduler

Wesley Woods Hospital
  • Maintained appointment calendars for the doctors as requested, scheduled meetings, updated calendar regularly to ensure calendar is current and posted to department medical staff calendar
  • Performed filing data management drafting and editing, composed meeting minutes, sent out calendar invitations meeting notices
  • Completed each transaction in a quick and efficient manner and ensured that all customers left with a receipt on all purchases
  • Organized, scheduled, and tracked vendor luncheons, meetings, and meetings in-services with providers
  • Scheduled multiple appointments for patients daily, checked in/ checked out and scheduled future appointment visits.

Education

Atlanta Technical College

Skills

  • Research
  • Spreadsheet Management
  • Travel Coordination
  • Data Entry
  • Clerical Support
  • Office Administration
  • Calendar Management
  • Minute Taking
  • Workflow Optimization
  • Memo Preparation
  • Invoice Processing
  • Meeting Planning
  • Expense Reporting
  • Administrative Operations

References

References available upon request.

Timeline

Administrative Assistant

Shepherd Center

Outpatient Access Specialist

Shepherd Center

Lead Customer Service Representative

Grady Memorial Hospital

Lead Patient Access Representative

Atlanta Medical Hospital

Administrative Assistant/Medical Scheduler

Wesley Woods Hospital

Atlanta Technical College
Tanikia Gordon