Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanikka Williams

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rebuilding Exchange Warehouse
09.2020 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Able to lift inventory 0 lbs and better .
  • Used a variety power tools to cut lumber and other materials.

Volunteer Coordinator

A Just Harvest
06.2017 - 02.2020
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Monitored volunteer performance to enforce compliance with established policies and regulations.
  • Coordinated and implemented special events for volunteer service appreciation.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Social Media Marketing Intern

A Just Harvest
09.2017 - 02.2018
  • Conducted daily updates to social media profiles to boost company online presence.
  • Designed and presented social media campaign ideas.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Increased brand awareness and followers through comprehensive social media campaign management.
  • Created engaging content to catch attention of potential customers.
  • Optimized social media content for maximum engagement and reach.
  • Responded to comments, posts, and questions from various channels.

Education

GED -

My GED Online
Chicago, IL
11.2023

Skills

  • Data Collection
  • Account Updating
  • Scheduling
  • Complaint Resolution
  • Money Handling Abilities
  • Customer Service
  • Microsoft Outlook
  • Spreadsheets

Certification

Forklift Standup/ Sit down

EPA Lead certification

CPR/First Aid

OSHA 10 Construction

Timeline

Customer Service Representative

Rebuilding Exchange Warehouse
09.2020 - 12.2022

Social Media Marketing Intern

A Just Harvest
09.2017 - 02.2018

Volunteer Coordinator

A Just Harvest
06.2017 - 02.2020

GED -

My GED Online

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Tanikka Williams