Summary
Overview
Work History
Education
Skills
Timeline
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Tanimowo Tom-Wright

Tampa,FL

Summary

Goal-oriented administrative professional with many years in leading teams to exceed sales targets while providing excellent customer experiences. Managed high-value customers and coached other representatives to build network of new and prospective members While successfully managing high-volume workloads in rapidly changing environments.

Overview

6
6
years of professional experience

Work History

Area Manager

Amazon
04.2022 - 12.2023
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Developed processes to save on costs and prevent losses.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Trained new employees on proper protocols and customer service standards.
  • Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees

Dispute Resolution Coordinator

EMerchant Authority
03.2020 - 04.2022
  • Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Kept high levels of member satisfaction consistent with the company's mission and values and demonstrated a dedication to quality through member interactions.
  • Processed accounts and transactions to ensure adherence with regulatory guidelines and may be required to take action and/or escalate non-compliant issues.
  • Identify and confirm the member’s immediate request(s) and works to resolve issues.
  • Recommends new banking products that might be of interest to the member.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Collected feedback from customers to help improve service delivery and banking processes.
  • Explore member’s banking needs and responds with needs-based sales and support.

Executive Assistant Intern

Florida International University
01.2018 - 03.2020
  • Sorted, organized, and maintained files.
  • Provided clerical support, addressing routine, and special requirements.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Completed research, compiled data, and assisted in timely reporting.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail for over 5 C-level executives.

Education

Bachelor of Arts - International Relations

Florida International University
Miami, FL
08.2021

Skills

  • Customer Service
  • Collaborative
  • Active Listening
  • Attention to Detail
  • Flexible
  • Interpersonal Skills
  • Adaptability
  • Goal Oriented
  • Personable
  • Multi-Tasker

Timeline

Area Manager

Amazon
04.2022 - 12.2023

Dispute Resolution Coordinator

EMerchant Authority
03.2020 - 04.2022

Executive Assistant Intern

Florida International University
01.2018 - 03.2020

Bachelor of Arts - International Relations

Florida International University
Tanimowo Tom-Wright