Tanina Nikot
The Bronx,NY
Summary
Dynamic professional with proven track record in team collaboration and goal achievement. Skilled in problem-solving and customer relations. I am adaptable, reliable and excel in effective communication.
Overview
6
6
years of professional experience
Work History
Program Services Manager
Center For Emplolyment Oppourtunities
New York, NY
07.2023 - Current
- Hired, trained and supervised team of service staff members to meet team and individual goals.
- Enhanced team morale through recognition and team building events.
- Streamlined scheduling process, to boost efficiency, productivity and customer satisfaction.
- Maintained professionalism when addressing challenging situations.
- Successfully managed departmental budgets to ensure financial efficiency.
Senior Program Services Associate
Center For Emplolyment Oppourtunities
New York, NY
02.2022 - 07.2023
- Conducted office inspections, safety training, incident investigations, emergency
response plan management, and other facilities safety initiatives - Compiled data, generating reports, and conducting analysis to ensure staff and participant feedback inform site operational processes & management
- Streamlined data reporting by creating user-friendly dashboards, improving accessibility for the team.
- Supported the team in exceeding company and team retention goals by 15-20% monthly through open communication and providing necessary tools.
Data Specialist
Center For Employment Opportunities
New York, NY
05.2019 - 04.2021
- Contributed to efforts to standardize site operations across 33 locations.
- Created and maintained clients case records.
- Created over 120 job sites for all 33 locations.
- Managed call center, including, scheduling up to 2,000 clients while processing up to 350 daily call outs.
- Collaborated with HR, supporting sites in achieving compliance with safety laws and regulations.
- Processed daily payroll for 2,000 clients.
Education
Social Services
Lehman College
Bronx, NYSkills
- Detail oriented
- Effective communication
- Reliable
- Responsible
- Team leadership
- Multitasking
- Problem-solving
- Conflict resolution
- Working under pressure
- Inventory Management
- Coaching
- Staff Training and development
Timeline
Program Services Manager
Center For Emplolyment Oppourtunities
07.2023 - Current
Senior Program Services Associate
Center For Emplolyment Oppourtunities
02.2022 - 07.2023
Data Specialist
Center For Employment Opportunities
05.2019 - 04.2021
Social Services
Lehman College