Professional leader experienced in government administration, strategic planning, and stakeholder engagement. Proven ability to drive organizational success through collaboration, adaptability, and effective decision-making. Strong skills in team building, conflict resolution, and financial oversight. Known for integrity, innovation, and results-oriented approach
Overview
14
14
years of professional experience
Work History
Education Chair
ROC Against Gun Violence
08.2023 - Current
Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
Planned and oversaw meetings in accordance with governing documents.
Maintained impartiality and objectivity during meetings and decision-making.
Represented the organization at public events, advocating for its mission and values in the community.
Developed long-term strategic plans to guide organizational growth and success.
Mentored new board members, providing guidance on roles, responsibilities, and expectations of the position.
Fostered collaboration across departments to streamline project implementation and enhance outcomes.
Plans Examiner
City of Rochester
05.2022 - Current
Improved organizational efficiency with implementation of new digital tracking system.
Review and correct structural plans of proposed new construction, renovation, and remodeling projects totaling in over $20 million dollars of capital improvements each year
Confer with City staff, property owners, contractors, architects, and engineers to explain code requirements and code enforcement actions and to suggest reasonable construction alternatives to meet code requirements
Ensure compliance by providing code information to property owners and contractors
Suggest improvements to internal processes and procedures
Created tracking mechanism for projects ensuring team accountability
Implemented backup project tracking system in excel during transition to new business processing system
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Conducted process improvement meetings to solicit, clarify and document business technical requirements.
Proactively identified opportunities for process improvement within ranch operations resulting in increased efficiency.
Reviewed and analyzed data to identify opportunities for process improvement and cost savings.
Environmental Health and Safety Site Manager / Project Manager
Amazon
10.2021 - 04.2022
Responsible for safety of over 100 employees
Set goals and maintained key performance indicators to define value to management teams
Implemented continuous improvement projects mitigating over $40 million of potential loss referencing OSHA, state code, and EPA violations
Ensure administrative, technical, and physical controls are in place to reduce liability and develop mechanisms for continued monitoring of mitigated hazards
Utilized project management software to deploy and sustain a Health, Safety, and Environment Management System based on strategy and Lean principles to drive improvement in safety performance
Utilized lean six sigma principles on projects reducing safety violations by 98.1%
Created tracking mechanisms for region to use to identify variances in data
Managed project for PPE distribution for over 700 employees for region providing them with over $100,000 worth of PPE
Drive hazard recognition within team of six salaried managers and delegating corrective tasks to them with focus on long term results
Proactively evaluate safety observation data to identify risks, trends, and mitigation methodology
Drive management efforts to ensure compliance with federal and state laws including company policy
Conduct job hazard analysis and risk assessments related to jobs performed and equipment used
Investigate injury claims and safety violations in cooperation with management and human resources
Analyze data to determine root cause of injuries and incidents
Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Analyzed incident reports to identify trends and areas for safety improvement.
Strengthened municipal partnerships by actively participating in regional initiatives focused on shared goals such as workforce development or public safety improvement.
Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
Provided guidance to department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
Police Officer
Gwinnett County Police Department
09.2017 - 10.2021
Took command of emergency situations ensuring proper procedure of multiple government units
Conducted Root cause analysis to determine fault during vehicular accidents holding at fault parties accountable
Led and developed new officers while coaching on critical thinking processes and leadership skills
Promoted good public relations at community events while engaging positive citizen interactions in high visibility public areas
Gathered investigative information and write reports based on statements and facts provided for incidents
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Code Enforcement Coordinator
Town of Gates
12.2014 - 09.2017
Collaborated with team consisting of code enforcement officials, Building inspector and Fire Marshal
Develop and implement work breakdown for structural inspections
Determine the proper path to guide citizens to resolve problems and safety concerns
Participated in zoning and planning board events to disseminate information to the public
Communicate proactively with Director of Public works, Town Supervisor, and Town Clerk to define project priorities and implement efficiency improvements
Review building plans and inspect structures to ensure the project meets New York State code
Ensure proposed modifications are stable and compliant
Processed variances while informing residents of town code and easements
Read FEMA flood zoning maps and provide information to residents
Train new employees on research best practices and performance of their duties
Provide property history and compile environmental impact data
Research and enforce local codes and laws
Operations Manager - Multiple Clients
Sutherland Global Services
01.2012 - 02.2015
Drive project for transition to cloud infrastructure for multiple clients employing over 500 employees in a work from home platform saving over $5 million in annual overhead costs
Developed metrics for operations leaders, technical teams, and clients
Perform Root Cause analysis and hold departments accountable for outlying indicators
Manage schedules and queues of employees utilizing real-time process path tracking systems
Determine scope of work and provide clients with reports showing proof of work completed
Education
Bachelors of Science - International Business/Marketing/Management
Rochester Institute of Technology
Skills
Strategic leadership
Influencing skills
Staff development
Delegation
Employee motivation and performance
Business administration
Staff management
Strategic planning
Decision-making
Organizational development
Process improvement techniques
Operations management
Timeline
Education Chair
ROC Against Gun Violence
08.2023 - Current
Plans Examiner
City of Rochester
05.2022 - Current
Environmental Health and Safety Site Manager / Project Manager
Amazon
10.2021 - 04.2022
Police Officer
Gwinnett County Police Department
09.2017 - 10.2021
Code Enforcement Coordinator
Town of Gates
12.2014 - 09.2017
Operations Manager - Multiple Clients
Sutherland Global Services
01.2012 - 02.2015
Bachelors of Science - International Business/Marketing/Management
Program Manager at Office of Community Health & Community Safety & Gun Violence PreventionProgram Manager at Office of Community Health & Community Safety & Gun Violence Prevention