Taniqua Gilchrist
Zebulon,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NexRep
04.2025 - 10.2025
- Provided exceptional customer support through various communication channels, ensuring timely responses to inquiries.
- Resolved customer issues by effectively utilizing CRM tools to track and manage service requests.
- Assisted team members in resolving complex cases, enhancing overall team performance and customer satisfaction.
- Adapted quickly to new software systems, improving efficiency in handling customer interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Insurance Agent
Storm Inc
12.2024 - 06.2025
- Provided expert guidance on insurance products to clients, ensuring informed decisions and satisfaction.
- Developed and maintained strong client relationships through effective communication and personalized service.
- Analyzed client needs to recommend suitable coverage options, enhancing policyholder security.
- Processed policy applications efficiently, ensuring compliance with regulatory standards and company protocols.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Runner
La Farm Bakery
03.2024 - 12.2024
- Supported team by maintaining cleanliness and organization of work areas to ensure compliance with health standards.
- Adapted quickly to changes in menu items and special requests, providing excellent customer service support.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service while meeting challenging time goals.
- Directly interacted with customers at each location to build loyalty.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Medical Assistant
Advance Community Health
11.2017 - 08.2019
- Assisted healthcare professionals with patient triage and care coordination.
- Managed electronic health records to ensure accuracy and compliance.
- Supported patient intake processes, including scheduling and documentation.
- Facilitated communication between patients and medical staff for improved care delivery.
- Conducted routine clinical tasks such as vital sign measurement and specimen collection.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Associate of Science - Medical Assistant
Gwinnett College
Raleigh, NC09.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Call center experience
- Technical support
Certification
Certified BLS
Timeline
Customer Service Representative
NexRep
04.2025 - 10.2025
Insurance Agent
Storm Inc
12.2024 - 06.2025
Runner
La Farm Bakery
03.2024 - 12.2024
Medical Assistant
Advance Community Health
11.2017 - 08.2019
Associate of Science - Medical Assistant
Gwinnett College