Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taniqua Jenkins

Cleveland

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic
07.2023 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.

Mortgage Specialist

Cross Country Mortgage
10.2021 - 12.2022
  • Improved client satisfaction by efficiently processing mortgage applications and providing timely updates.
  • Reduced loan approval time by streamlining the application review process and collaborating with underwriters.
  • Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
  • Achieved high customer retention rate through exceptional relationship management and personalized service.
  • Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
  • Maintained up-to-date knowledge of industry trends, enabling informed decision-making and accurate advice for clients.

Patient Care Nursing Assistant

Cleveland Clinic
11.2018 - 10.2021
  • Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
  • Reduced hospital readmission rates through thorough patient education and effective discharge planning.
  • Increased efficiency in patient care with proficient use of electronic health record systems for documentation and information retrieval.
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.

Customer Service Representative

Dial America
02.2018 - 10.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Assistant Manager

Foot Locker
03.2016 - 10.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

High School Diploma -

Garfield Heights High School
Garfield Heights, OH
06.2011

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Patient confidentiality
  • Healthcare Systems Knowledge
  • Customer Service
  • HIPAA Compliance
  • Multitasking and Organization
  • Medical Terminology
  • Administrative and Office Support
  • Caring and Empathetic
  • Quality Assurance
  • Team Leadership

Timeline

Patient Service Specialist

Cleveland Clinic
07.2023 - Current

Mortgage Specialist

Cross Country Mortgage
10.2021 - 12.2022

Patient Care Nursing Assistant

Cleveland Clinic
11.2018 - 10.2021

Customer Service Representative

Dial America
02.2018 - 10.2020

Assistant Manager

Foot Locker
03.2016 - 10.2020

High School Diploma -

Garfield Heights High School

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Taniqua Jenkins