TaNiqua Rayford
Niagara Falls,NY
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, administrative support, real estate, and direct care. Adept at training new employees, assisting individuals with developmental disabilities, and providing exceptional service in both insurance and real estate sectors. Strong organizational skills with the ability to multitask and ensure smooth day-to-day operations.
Overview
16
16
years of professional experience
Work History
Licensed Real Estate Agent
Howard Hanna Real Estate Services
02.2023 - Current
- (Taking a year break until January 2026)
- Guide and assist clients through the home buying and selling process
- Provide market insights and facilitate smooth transactions
- Ensure excellent customer service and communication throughout the process
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
Administrative Assistant
Niagara University Opportunity Program
06.2023 - 08.2025
- Provide administrative support to ensure efficient daily operations for students and staff
- Assist with scheduling meetings, coordinating events, and managing program-related communications
- Respond to student inquiries and facilitate solutions to their needs
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Licensed Auto Insurance Agent
GEICO
03.2016 - 02.2023
- Assisted policyholders with policy management, including adding/removing vehicles, coverage changes, billing, and policy reviews
- Provided customer service and support for auto insurance policies in New York and Florida
- Ensured compliance with state regulations while maintaining high customer satisfaction
Direct Support Professional
Empower (Formerly Niagara Cerebral Palsy)
08.2012 - 03.2016
- Assisted individuals with developmental disabilities and cerebral palsy in a group home setting
- Helped residents integrate into the community and provided essential daily living support
- Promoted independence and inclusivity for individuals with disabilities
Cashier/Crew Trainer
McDonald's
08.2009 - 08.2012
- Trained new employees on cash register operations and food preparation
- Supervised and mentored new hires to ensure smooth integration
- Provided excellent customer service at both front and back registers
Education
Associate of Arts - General Studies
Niagara University
Niagara University, NY05-2026
Bryant & Stratton College - Medical Assistant Program
Bryant & Stratton College (Did Not Graduate)
Amherst, NY01-2016
Niagara County Community College - Liberal Arts Program
Niagara County Community College (Did Not Graduate
Sanborn, NY12.2011
Niagara Falls High School - High School Diploma
Niagara Falls High School
Niagara Falls, NY01.2010
Skills
- Strong administrative and organizational skills
- Excellent customer service and communication skills
- Experienced in training and mentoring employees
- Knowledge of real estate transactions and insurance policies
- Proficient in Microsoft Office Suite and scheduling tools
Timeline
Administrative Assistant
Niagara University Opportunity Program
06.2023 - 08.2025
Licensed Real Estate Agent
Howard Hanna Real Estate Services
02.2023 - Current
Licensed Auto Insurance Agent
GEICO
03.2016 - 02.2023
Direct Support Professional
Empower (Formerly Niagara Cerebral Palsy)
08.2012 - 03.2016
Cashier/Crew Trainer
McDonald's
08.2009 - 08.2012
Niagara Falls High School - High School Diploma
Niagara Falls High School
Associate of Arts - General Studies
Niagara University
Bryant & Stratton College - Medical Assistant Program
Bryant & Stratton College (Did Not Graduate)
Niagara County Community College - Liberal Arts Program
Niagara County Community College (Did Not Graduate
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