Taniqua Roberts
13203 Sanctuary Cove Dr Unit 301
Summary
Dynamic customer service professional with experience at USAA, excelling in resolving banking disputes and enhancing member satisfaction. Skilled in effective listening and problem-solving, I consistently meet immediate customer needs while adapting to new challenges. Proven ability to manage high call volumes and deliver exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Usaa
09.2023 - Current
Taking inbound calls for assisting members with all banking needs mainly it is disputes and assisting with debit cards that are not working
Customer Service Rep
Tmobile
11.2022 - 09.2023
Taking inbound calls and payments from members offering services and devices to members that were eligible as well
Customer Service Representative
US Imaging Network
09.2021 - 11.2022
Taking calls inbound and scheduling MRI,Ct and pet scans
Education
High School Diploma -
Middleton High School
Tampa, FL05.2008
Skills
Always effectively listening to all customers need
Ready to be able to assist
Making sure I am meeting all customers immediate needs
Always willing to learn new things
Timeline
Member Service Representative
Usaa
09.2023 - Current
Customer Service Rep
Tmobile
11.2022 - 09.2023
Customer Service Representative
US Imaging Network
09.2021 - 11.2022
High School Diploma -
Middleton High School
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