Taniqua Williams
Madison,AL
Summary
Dynamic Customer Service Manager with extensive experience in team training and conflict resolution. Committed to enhancing customer satisfaction through effective service improvement strategies and collaboration with management to achieve operational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
TJ Max
Huntsville, Alabama
01.2025 - 06.2025
- Supervised and trained customer service team members to ensure high-quality service and consistent performance.
- Resolved escalated customer concerns and complaints promptly, maintaining customer satisfaction and loyalty.
- Monitored daily front-end operations including cashier scheduling, register balancing, and customer flow.
- Implemented service improvement strategies based on customer feedback and store performance metrics.
- Collaborated with store management to support promotional events, merchandising changes, and team goals.
- Ensured compliance with company policies related to returns, refunds, loss prevention, and safety standards.
- Maintained a clean, organized, and welcoming customer service area, setting the standard for service excellence.
Customer Service Representative
Publix
Oxford, Alabama
01.2022 - 11.2024
- Delivered friendly, efficient service to customers in-person and over the phone, ensuring a positive shopping experience.
- Assisted with product inquiries, price checks, store policies, and resolving customer concerns professionally.
- Handled returns, exchanges, and refunds in accordance with store guidelines.
- Supported front-end operations including bagging, assisting at self-checkout, and coordinating with cashiers.
- Maintained up-to-date knowledge of weekly promotions, in-store events, and loyalty programs to assist shoppers effectively.
- Collaborated with department staff and managers to ensure smooth daily operations and customer satisfaction.
- Ensured cleanliness and organization of service areas, including customer service desk and entryways.
Customer Service Cashier
JCPenney
Oxford, Alabama
02.2019 - 11.2021
- Provided prompt, courteous customer service while accurately processing cash, credit, and digital transactions.
- Maintained a clean, organized, and welcoming checkout area to ensure a positive shopping experience.
- Handled returns, exchanges, and customer inquiries with professionalism and efficiency.
- Balanced cash drawer at the beginning and end of shifts; identified and resolved discrepancies.
- Promoted store promotions and upsold complementary products to enhance sales.
- Collaborated with team members and management to maintain smooth store operations during peak hours.
- Adhered to all company policies regarding cash handling, security, and loss prevention.
Education
Associate of Science - Business Administration And Management
Jacksonville State University
Jacksonville, AL04-2026
Associate of Science - Business Administration And Management
Gadsden State Community College
Gadsden, AL12-2018
Skills
- Point-of-sale system operation
- Cash handling and drawer balancing
- Customer interaction and communication
- Attention to detail
- Time management
- Conflict resolution
- Basic math proficiency
- Upselling and promotion awareness
- Team collaboration
- Product knowledge (fresh, packaged, specialty)
- Customer service and interpersonal skills
- Problem solving and complaint resolution
- Multitasking in fast-paced environments
- Phone etiquette
- Store policy knowledge
- Bagging and front-end support
- Inventory assistance
Timeline
Customer Service Manager
TJ Max
01.2025 - 06.2025
Customer Service Representative
Publix
01.2022 - 11.2024
Customer Service Cashier
JCPenney
02.2019 - 11.2021
Associate of Science - Business Administration And Management
Jacksonville State University
Associate of Science - Business Administration And Management
Gadsden State Community College
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