Taniset Villavicencio
Miami,FL
Summary
Spa professional prepared to enhance guest experiences through exceptional service and attention to detail. Experienced in maintaining clean, welcoming environment and ensuring guest satisfaction. Strong focus on teamwork and adapting to evolving needs. Skilled in customer service, sanitation, and maintaining tranquil atmosphere. Reliable and results-driven, consistently contributing to positive and relaxing spa experience.
Overview
4
4
years of professional experience
Work History
Spa Attendant / Housekeeping
First Service
Miami, FL
09.2024 - Current
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
Pool Attendant
Banquet Service Expert
Miami, FL
11.2021 - 09.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Monitored access to entry and exit points to avoid congregating.
Busser
Banquet Service Expert
Miami, FL
07.2021 - 09.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Server
Banquet Service Expert
Miami, FL
07.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receiving
Trump National Doral Miami
Miami, FL
11.2023 - 04.2024
- Increased overall customer satisfaction through careful handling of fragile items during the receiving process.
- Supported continuous improvement efforts by identifying areas for process enhancement within the receiving department.
- Continuously improved personal skillset through attending workshops, training sessions, and receiving feedback from peers.
- Enhanced warehouse organization by implementing efficient receiving processes and inventory management systems.
- Streamlined receiving process by unloading deliveries and promptly sorting products for stocking.
- Streamlined the restocking process by establishing clear procedures for receiving and storing new items.
- Streamlined the receiving process, reducing unloading times and improving accuracy in stock counts.
Housekeeping
Chosen Support
Miami, FL
08.2022 - 03.2023
- Coordinated seamlessly with housekeeping staff to ensure timely delivery of requested items or services.
- Maintained clean working environment through diligent housekeeping efforts, reducing workplace hazards on the job site.
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
- Performed light housekeeping tasks to maintain a clean and safe living environment for clients.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
Skills
Trabajo organizado , profesional para satisfacer las necesidades del cliente y de la empresa
Timeline
Spa Attendant / Housekeeping
First Service
09.2024 - Current
Receiving
Trump National Doral Miami
11.2023 - 04.2024
Housekeeping
Chosen Support
08.2022 - 03.2023
Pool Attendant
Banquet Service Expert
11.2021 - 09.2024
Busser
Banquet Service Expert
07.2021 - 09.2024
Server
Banquet Service Expert
07.2021 - 09.2024