Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Hi, I’m
Tanisha Addison
Marbury,MD
Summary
Overview
7
years of professional experience
1
Certification
Work History
Amazon
Process Assistant (Supervisor)
08.2018 - 01.2021
Job overview
- Develop and integrate process improvements to scale operations while minimizing the outbound shipping costs.
- By improving efficiency among associates and encouraging them to acquire new skill sets, employee engagement increased, leading to a strong teamwork mentality in getting operational needs met.
- This new and improved community led to the optimization of time, which saved the company outbound costs, compared to the previous monetary fines due to missed schedules.
- Managed associate hours daily in operations software, and developed and integrated new processes each week after data analysis to troubleshoot and resolve complex issues by strategizing resolutions, project managing, providing data insights, identifying areas for improvement, reviewing feedback from associates, and improving workflow efficiency to achieve operational excellence.
- Created a positive work environment by rewarding stellar performances and continuously investing in their skill sets.
- Duplicated efficient work processes by assisting in the launch of other buildings to mirror established successes.
- Streamlined communication between departments to enhance operational efficiency.
- Developed training materials for new hires, improving the onboarding process's effectiveness.
Target
Team Member Trainer
12.2023 - 06.2025
Job overview
- Ensure transparency during new hire onboarding by implementing the company’s policies and guidelines to assist in employees’ acclimation.
- Perform functional training for all inbound and outbound operations, including PIT, for new and existing employees, to support their ongoing development.
- Reach weekly and monthly goals for operational compliance standards.
- Developed and delivered training programs for new employees, enhancing the onboarding experience.
- Facilitated workshops to improve team collaboration and customer service skills among staff.
- Assessed training needs through feedback and performance evaluations, ensuring program relevance.
- Created instructional materials and resources to support diverse learning styles in training sessions.
- Mentored junior trainers, fostering professional growth and knowledge sharing within the team.
- Implemented continuous improvement strategies to enhance training effectiveness and employee engagement.
Weichert Realtors
Realtor, residential specialist
01.2019 - 11.2024
Job overview
- Guide clients in buying or selling their homes, and educate them on the advantages and disadvantages of the given market.
- Developed and launched a project management automation system to track client budget forecasts, actuals, performance, and customer engagement activities, utilizing API integration of Excel and a marketing campaign analytics tool, and other business applications, streamlining workflows.
- Strategized and implemented process improvements to increase the efficiency and effectiveness of marketing strategies for clients selling their homes.
- Conducted property evaluations and market analysis to determine competitive pricing strategies.
- Negotiated contracts and facilitated communication between buyers and sellers, streamlining transactions.
- Monitored local real estate market trends to identify opportunities for growth and investment.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Organized open houses and property showings, showcasing listings effectively to potential buyers.
Comcast Inc
Retail Sales Consultant
06.2023 - 12.2023
Job overview
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Recommended tailored products and services to enhance customer satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Conducted inventory management tasks to maintain product availability and minimize stock discrepancies.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Developed promotional displays that effectively showcased products, increasing customer engagement and interest.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Education
Rowan Burlington CollegeBurlington
365 Cloud Technology Program from Marketing
University Overview
Maurice J. McDonoughPomfret, MD
High School Diploma
06-2011
University Overview
Skills
- Zapier
- Anaplan
- Business Acumen
- Tableau
- Smartsheet
- SAP
- Power Bi
- Hubspot
- Charles-Proxy
- Cloud Computing
- Cloud Technology Principle
- Salesforce
- Sharepoint
- Sales Lead Generation
- Process Improvement
- Project Management
- Automation
- Canva
- Excel Formulas
- Google Sheets Formulas
- HTML Embedding
- SQL
- Peer coaching
- Multimedia tools
- Career development
- Adult learning theory
Certification
- Salesforce Front End
- Project Management
Timeline
Team Member Trainer
Target
12.2023 - 06.2025
Retail Sales Consultant
Comcast Inc
06.2023 - 12.2023
Realtor, residential specialist
Weichert Realtors
01.2019 - 11.2024
Process Assistant (Supervisor)
Amazon
08.2018 - 01.2021
Rowan Burlington College
365 Cloud Technology Program from Marketing
Maurice J. McDonough
High School Diploma