Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Baker

Elizabeth,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic,adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Customer Service Supervisor

United States Post Office
06.2020 - Current
  • Supervised daily operations, ensuring compliance with customer service standards and policies.
  • Trained and mentored team members to improve service quality and efficiency.
  • Implemented process improvements that enhanced customer satisfaction ratings.
  • Analyzed customer feedback to identify trends and drive service enhancements.
  • Coordinated scheduling and workflow management for optimal resource allocation.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

Customer Service Representative

Walmart
01.2011 - 06.2020
  • Assisted customers with inquiries, ensuring timely and accurate information delivery.
  • Resolved customer complaints by implementing effective problem-solving techniques.
  • Collaborated with team members to enhance service efficiency and improve customer satisfaction.
  • Trained new staff on company policies, procedures, and customer service best practices.

Education

Elizabeth High School
Elizabeth, NJ

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Relationship building
  • Handling escalations
  • Employee scheduling

Timeline

Customer Service Supervisor

United States Post Office
06.2020 - Current

Customer Service Representative

Walmart
01.2011 - 06.2020

Elizabeth High School

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