Tanisha Bankert
Roanoke Rapids,North Carolina
Summary
Dedicated and results-driven professional with exceptional communication and planning skills. Known for being well-organized, diligent, and committed to exceeding expectations. Adept at establishing and maintaining trusting relationships with both clients and colleagues. Possesses expertise in sales, customer service, and inventory management. Proactive self-starter with outstanding communication and computer skills, ready to contribute to the success of any team or organization.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Touchstone Bank
10.2021 - Current
- Completed thorough and accurate documentation for all money movements, deposits, and withdrawals
- Was in charge of cash withdrawals
- Took incoming customer calls and directed them to the appropriate department or individual for assistance
- Opened new customer accounts such as checking, savings and time deposits
- Double-checked checks for authenticity and endorsement
- Interacted with prospects by asking open-ended questions to learn more about the products and services they needed
- Provided excellent customer service by being prompt, accurate, and courteous
- Provided coin and currency to tellers as needed
Server
Hwy 55 Burgers Shakes & Fries
08.2016 - 10.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Answered phones and completed financial transactions for other team members
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment
- Was able to quickly and effectively resolve guest complaints
Assistant Manager
Family Dollar
08.2018 - 03.2021
- Worked with the team to improve efficiency on various projects
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Created and managed employee schedules, balancing individual requests and needs with the needs of the company
- Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions
- Assist customers in locating products
Volunteer
Habitat For Humanity
06.2018 - 06.2018
- Developed leadership skills as well as assisting other volunteer members by supporting and collaborating to help preserve the trails
- Made sure that safety protocols were followed at all times in work areas
Education
Information Technology
Halifax Community College
Weldon, NCHigh School - undefined
KIPP Gaston College Preparatory
Gaston, NC01.2018
Skills
- Excellent communication
- Planning skills
- Resilient personality
- Hardworking
- Well-organized
- Customer service
- Inventory management
- Self-starter
- Outstanding communication
- Computer skills
- Exceptional time management
- Cash flow management
- Key holder experience
- Quick learner
- Detail-oriented
- Telephone etiquette
- Computer literate
- Customer-oriented
- Account audits
- Account closings
- Relationship building and management
- Money handling
- Teller background
Timeline
Relationship Banker
Touchstone Bank
10.2021 - Current
Assistant Manager
Family Dollar
08.2018 - 03.2021
Volunteer
Habitat For Humanity
06.2018 - 06.2018
Server
Hwy 55 Burgers Shakes & Fries
08.2016 - 10.2022
High School - undefined
KIPP Gaston College Preparatory
Information Technology
Halifax Community College
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