Tanisha Blakely
Columbia,SC
Summary
A skilled medical professional with a diverse background in customer support, client services, and patient care, eager to utilize a wide variety of skills and experience to provide exceptional service to patients, clients, and customers while also contributing to the growth and success of an organization designed to help others. Passionate about helping people and thrive in fast-paced environments, where problem-solving and diversity resolve issues and create positive experiences for all. Committed to ongoing learning and professional development to enhance abilities and make a meaningful impact on the lives of others. Looking forward to cultivating positive and professional relationships while creating a healthy work environment.
Overview
9
9
years of professional experience
Work History
Director of Human Resources
Pretty Her Boutique, LLC
05.2022 - 01.2024
- Improving employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Ensuring compliance with all relevant labor laws, protecting both employees'' rights and the organization's interests.
- Performing administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues, and scheduling meetings.
- Supporting continuous improvement efforts by regularly reviewing company policies, procedures, and best practices related to occupational safety and health.
- Creating succession planning strategies to ensure leadership continuity and long-term success resulting in increased promotions for employees.
- Facilitating successful policy implementation and enforcement to maintain legal and operational compliance.
- Devised hiring and recruitment policies for a 6 employee company.
Patient Care Team Lead, CMA
Planned Parenthood
06.2019 - 02.2020
- Communicating clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- Improving patient satisfaction by providing efficient and accurate medical assistance during appointments, including educating patients and advising on relevant treatments and care resulting in promotion.
- Reducing wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisting physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Providing compassionate care for patients, addressing their concerns, and ensuring a positive experience.
- Streamlining communication between healthcare providers, facilitating timely treatment plans and decision-making resulting in decreased wait time for patients.
- Consistently maintaining up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Leading a team of 5 medical assistants, managing patient flow, resulting in clinic success and recognition from the senior office.
Product Support Specialist
Concentrix
12.2016 - 03.2017
- Resolving technical issues for clients through effective troubleshooting and problem-solving techniques
- Providing remote support to global clients, adapting communication styles to suit various cultural preferences.
- Facilitating smooth software updates for clients by providing clear instructions and proactive assistance throughout the process.
- Performing troubleshooting and testing customer issues via phone, email, and remote assistance software.
- Installing, configuring, and maintaining computer systems and network connections.
- Managing high call volumes of 20 per day, and maintaining a consistent record of prompt resolution times.
Medical Assistant
Oakhurst Medical Centers, INC
06.2015 - 10.2015
- Facilitating seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimizing appointment scheduling processes to minimize conflicts and maximize physician availability
- Maintaining a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performing both clerical and clinical duties, resulting in the clinic's overall success and increased patient satisfaction.
- Assisting physicians with minor surgeries, including preparing operating rooms and sterilizing instruments.
- Directing 20 patients daily to exam rooms, fielding questions, and preparing for physician examinations.
Education
Certification - Medical Assisting
United Education Institute
Morrow, GA01.2013
Skills
- Data Entry
- Leadership Expert
- Computer Literacy
- Time Management
- Account Management
- Critical Thinking
- Written Communication
- Technical Proficiency
- Customer Service
- Records Management
- Background Checks
- Compliance Management
- Training Development
- Occupational Safety
- Payment Collection
- Inventory and Supply Management
- HIPAA/OSHA Compliance
- Medical Office Administration
- Electronic Health Records
- Medical Billing and Coding
- Phlebotomy
- CPR/First Aid
- Ultrasound Performance
- Patient Scheduling
- Patient Care Coordination
Timeline
Director of Human Resources
Pretty Her Boutique, LLC
05.2022 - 01.2024
Patient Care Team Lead, CMA
Planned Parenthood
06.2019 - 02.2020
Product Support Specialist
Concentrix
12.2016 - 03.2017
Medical Assistant
Oakhurst Medical Centers, INC
06.2015 - 10.2015
Certification - Medical Assisting
United Education Institute
Similar Profiles
Marriec HarperMarriec Harper
Technical Support Representative at Pretty Young Thing’s Boutique, LLCTechnical Support Representative at Pretty Young Thing’s Boutique, LLC
Adelie HallAdelie Hall
Retail Sales Associate at Casey Blair - Pretty Buffalo BoutiqueRetail Sales Associate at Casey Blair - Pretty Buffalo Boutique
Shana JamesShana James
Manager of Operations at Pretty Image BoutiqueManager of Operations at Pretty Image Boutique