KIEZJHA SCHWERTZLER
Enterprise
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
ABON Home Health Care Supply
10.2024 - Current
- Complete patient registration and verify insurance coverage accurately to meet provider and legal requirements.
- Conduct follow-up calls post-discharge to assess recovery progress and identify further care needs.
- Collaborate with clinical and administrative staff to ensure seamless patient service.
- Maintain updated knowledge of Medicare, Medicaid, and third-party payer policies.
- Address patient concerns with professionalism and empathy, enhancing overall satisfaction.
Customer Service Representative (Remote)
Textile Marketing
10.2022 - 08.2024
- Delivered high-quality support via phone, chat, and email to resolve account issues and billing questions.
- Addressed escalated issues directly, utilizing conflict resolution skills to restore client trust and loyalty.
- Analyzed service metrics to identify trends and recommend process enhancements for increased efficiency.
- Assisted customers with payment setups and service upgrades.
- Maintained accurate records of customer interactions for follow-up and training purposes.
- Resolved customer inquiries through various communication channels, ensuring prompt and effective solutions.
Cashier Team Lead
Publix
09.2020 - 10.2021
- Supervised and trained cashiers to ensure excellent service and transaction accuracy.
- Resolved customer complaints promptly, maintaining a friendly and professional environment.
- Managed daily register operations, refunds, and compliance with store policies.
- Supported leadership in coordinating promotions and weekly team goals.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
Clearwater, FL05.2026
High School Diploma - undefined
Daleville High School
Daleville, AL05.2015
Skills
- Patient Registration & Data Entry
- Insurance Verification (Medicare, Medicaid, Third-Party)
- Medical Terminology & Documentation
- Customer Service & De-escalation
- Confidentiality & HIPAA Compliance
- Conflict Resolution & Empathy
- Scheduling & Multi-Task Management
- Team Collaboration & Communication
- Microsoft Office Suite
- Electronic Health Record (EHR) Systems
- Zoom
- Call Management Software
- Google Workspace
- Data Entry Systems
- Conflict resolution
- Customer support
Timeline
Patient Care Advocate
ABON Home Health Care Supply
10.2024 - Current
Customer Service Representative (Remote)
Textile Marketing
10.2022 - 08.2024
Cashier Team Lead
Publix
09.2020 - 10.2021
High School Diploma - undefined
Daleville High School
Associate of Science - Health and Human Services
Ultimate Medical Academy