Tanisha Cains
San Tan Valley,AZ
Summary
Actively seeking a service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
AML Compliance Officer
US Bank NA
01.2024 - 07.2025
- Conducted thorough due diligence and risk assessments on high-risk clients and transactions.
- Developed and implemented AML policies to ensure compliance with federal regulations.
- Analyzed transaction patterns to identify suspicious activities and potential money laundering schemes.
- Collaborated with cross-functional teams to enhance compliance strategies and training programs.
Operational Coordinator
BANK OF THE WEST
01.2019 - 12.2023
- Check for accuracy and status of accounts opened online for new customers. Review the IP address for accounts opened to be sure within a reasonable distance to prevent fraud. Send all suspicious post cards to the fraud department for future review.
Fcra Customer Care Rep
EARLY WARNING
11.2017 - 12.2019
- Proven ability to handle projects from introduction to successful completion, multi-task while working within tight deadlines, and remain organized. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Customer Success Manager
AMERICAN ADVISOR GROUP
10.2015 - 11.2018
- Adapt at discovering new opportunities and opportunities for clients. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Track, manage and report all activity to FLO and Manager. Manage customer needs, retention and growth. Experience in a competitive environment and strong negotiation skills. Proven ability to handle projects from introduction to successful completion, multi-task while working within tight deadlines, and remain organized. Possess a solid ability to manage tough conversations in a professional and solution-oriented manner. Proficiency in Salesforce or similar CRM systems.
Customer Success Manager
ECOVA (AEROTEK)
11.2014 - 09.2015
- Accounts payable and receivable. Contact various venders to check REO status. Clear up all outstanding utility bills that may hold up the sale of the property.
Loan Specialist
SUNTRUST BANK
05.2013 - 10.2014
- Generate financial ratios, using computer programs, to evaluate customers' financial status. Consult with customers to resolve complaints and verify financial and credit transactions. Prepare reports that include the degree of risk involved in extending credit or lending money. Compare liquidity, profitability and credit history of establishments being evaluated with those similar establishments in the same industries and geographic locations. Complied with all rules and regulation with RESPA, TRID, and HUD
Customer Service Rep
SUNTRUST MORTGAGE
06.2011 - 05.2013
- Scan and upload documents, and send them off to the appropriated team and office. Assist with loan paperwork such as order flood, HOA or payoff demands. Obtains mortgage loan information by ordering credit report, appraisal, title, and related information. Examine loan-to-value ratios, State and Federal disclosures for accuracy and compliance ensure all program guidelines are met.
Home Health Aide (HHA)
JESSE COPELAND
08.2009 - 12.2012
- Execute a variety of duties including cleaning, cooking order supplies and running errand. Attend doctors' appointments with client as well as other trips outside the home, providing transportation, assistance and companionship.
Account Manager
BANK OF AMERICA
04.2006 - 08.2009
- Loan Set up, input applicant's information from MLO and send to the Processors. Send out disclosure in a timely manner. Conferred with underwriters to aid in resolving mortgage application problems. Communicate with borrower to obtain missing information
Education
Bachelor of Arts - Liberal Arts
Compton College
Compton, CA06-1998
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- MICROSOFT OFFICE
- CUSTOMER SUCCESS MANAGER
- Customer service
- Account Manager
- Quality assurance
- Communication skills
- Microsoft Office
Certification
- Driver's License
- March 2019 to March 2034
Timeline
AML Compliance Officer
US Bank NA
01.2024 - 07.2025
Operational Coordinator
BANK OF THE WEST
01.2019 - 12.2023
Fcra Customer Care Rep
EARLY WARNING
11.2017 - 12.2019
Customer Success Manager
AMERICAN ADVISOR GROUP
10.2015 - 11.2018
Customer Success Manager
ECOVA (AEROTEK)
11.2014 - 09.2015
Loan Specialist
SUNTRUST BANK
05.2013 - 10.2014
Customer Service Rep
SUNTRUST MORTGAGE
06.2011 - 05.2013
Home Health Aide (HHA)
JESSE COPELAND
08.2009 - 12.2012
Account Manager
BANK OF AMERICA
04.2006 - 08.2009
Bachelor of Arts - Liberal Arts
Compton College