Tanisha Chisolm
Bluffton,SC
Summary
Hardworking and passionate job seeker with an excellent reputation for resolving problems and improving customer satisfaction and strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
CVS Health
Hilton Head Island, SC
07.2021 - Current
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Education
Bachelor's degree - Pre-Nursing
University of South Carolina Beaufort
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May River High School
Skills
- Cashiering
- Pharmacy Technician Experience
- Typing
- Medical Billing
- Medical Terminology
- Microsoft Word
- Patient care
- Medication administration
- Patient service
- Certifications and Licenses
- Registered Pharmacy Technician
- Licensed Pharmacy Technician
- Responding to customer situations with sensitivity
- Medicare and Medicaid Processes
- Advanced Math Skills
- Telephone Etiquette
- Customer Satisfaction
- Customer Inquiries
- Computers and Technology
- Confidentiality and Data Protection
- Data Gathering
- Customer Support
- Problem-Solving Skills
- Verbal and Written Communication
- Customer Communication
- Quality Assurance Optimization
- Call Control Skills
- Microsoft Office
- Resolving Issues
- Billing Adjustments and Refunds
- Outgoing Phone Calls
Additional Information
- Willing to Relocate
- Authorized to work in the US for any employer
Timeline
Pharmacy Technician
CVS Health
07.2021 - Current
Bachelor's degree - Pre-Nursing
University of South Carolina Beaufort
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May River High School
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