Tanisha Christian-Jackson
Torrance,CA
Summary
At Kaiser Permanente, for the past 27 years I have enhanced call center productivity by streamlining operations and prioritizing tasks, leveraging my problem-solving and time management skills. I have had the pleasure of training over 63 employees. 4 of which have successfully transitioned into management. As an experienced trainer, I developed resources and programs that significantly improved new hire performance, demonstrating a commitment to excellence and a detail-oriented approach.
Overview
28
28
years of professional experience
Work History
Pharmacy Call Center Assistant
Kaiser Permanente
09.1996 - Current
- Streamlined call center operations for increased productivity through effective time management and prioritization of tasks.
- Assisted in training and monitoring of new hires
- Educate transfers in departmental workflows
- Utilize observational techniques to aid in effective training.
- Provide consistent feedback to management for performance and improvement for new hires.
- Collaborated in specialized projects such as Medication Adherence, Click to Chat , Rapid Delivery, Kana, Intercept Project
- Contributed in the presentation of departmental projects and workflows to new hires as part of on boarding
- Created training resources for new hires to help with proficiency and performance improvement
- Actively self develop personal areas of opportunity to instill core values such as understanding, compassion, integrity, and patience into new hires.
Education
Pharmacy Technician -
American Career College
Los Angeles, CA02.1994
Skills
- Customer Service
- Problem-solving skills
- Time Management
- Detail oriented
- Experienced Trainer
- Effective communication
Timeline
Pharmacy Call Center Assistant
Kaiser Permanente
09.1996 - Current
Pharmacy Technician -
American Career College
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