Tanisha Clarke
Miami,FL
Summary
Dedicated professional with 20 years of experience in Customer Service, Sales, and Cash Handling, demonstrating a strong work ethic, and integrity. Proven ability to engage with customers effectively while utilizing leadership and interpersonal skills to consistently enhance team performance. Recognized for exceptional problem-solving abilities and a commitment to customer satisfaction, through effective engagement strategies. Eager to contribute to an organization by leveraging extensive industry knowledge and a commitment to continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wade Funeral Home
Hallandale, FL
06.2024 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with the planning of special events by making arrangements to secure service venues, and ordering all funeral service items needed.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Lead Receptionist
Kinks Couture
Pembroke Pines, FL
05.2022 - 04.2023
- Handled 70+ calls daily on multi-line phones, with duties including greeting and directing customers, cash handling, registering new customers, entering customer data, scheduling, confirming, and canceling appointments, and suggesting the relevant services.
- Facilitated training for new employees on how to use Vagaya, entering customer data, organizing the appointments, following up with customers by call and text, balancing the cash drawer, filing paperwork, and opening and closing procedures.
- Monitored office supplies inventory levels and placed orders when necessary.
- I suggested a new tactic to persuade clients with an incentive to minimize appointment cancellations.
- Boosted review scores from a 3 to a 4.9 with my satisfactory customer service skills.
Butler
Sandals Royal Bahamian
Nassau , Bahamas
09.2018 - 03.2020
- Inspection of suites prepared for guests arrival, individualizing amenities and stocking in-room bar selection as requested.
- Greeted guests, facilitated a tour of the property, and escorted them to their personalized, prepared suite.
- Collaborated in a team of three to maximize the effort of providing a one-of-a-kind experience and achieving guest satisfaction.
- Performed unpacking upon arrival and packing upon departure.
- Coordinated reservations for dinner, excursions, beach and pool cabanas and other resort activities, and also presented ticket requests for limo service and dry cleaning.
- Provided answers to all questions and assisted them with future wishes while they were at the resort.
- Delivered all room service orders requested by guests.
- Formulated a planner detailing all reservations and activities planned during the guests trip.
- Fostered a partnership with housekeeping for room cleaning and turn down service.
Inventory Clerk
Scentsation.
Abaco., Bahamas
03.2016 - 09.2018
- Maintained accurate records of all incoming and outgoing stock items.
- Processed damaged goods found throughout the store and kept an active inventory of those items.
- Inspected various inventory components assembled in house for proper labeling and quality standards.
- Verified clerical computations against the physical count of stock and posted totals to inventory records, manually or using a computer.
Executed daily operations of cycle counts, as well as assisted management in correcting any discrepancies in the inventory. - Verified accuracy of invoices against purchase orders and resolved discrepancies.
- Maintained the warehouse including cleaning and restocking.
- Integrated inventory knowledge and math skills in order to be efficient at ordering and stocking the warehouse.
Education
High School Diploma -
Government High School
Nassau, Bahamas 06-2008
Some College (No Degree) -
College of The Bahamas
Nassau, Bahamas Skills
- Effective Communication Interpersonal Skills Meticulous Attention to Detail Computer Literate Typing Proficiency Critical Thinking Organized POS Systems Magaya, Vagaya and Cerillion System Microsoft Word
Accomplishments
- Receptionist Team Leader October 2022
- Top Butler Award January 2019
- Inside Out Theatre Company October 2018
- Inventory Supervisor December 2016
- Employee of the Quarter September 2018
Languages
English
Full Professional
Affiliations
- Reading
- Mediation
- Spending Time With Family
Certification
- Home Health Aide - May 2024
- Certificate Of Completion, BankWork$ Program - November 2023
- Professional Butler, Guild Of Professional English Butlers - January 2019
Timeline
Administrative Assistant
Wade Funeral Home
06.2024 - Current
Lead Receptionist
Kinks Couture
05.2022 - 04.2023
Butler
Sandals Royal Bahamian
09.2018 - 03.2020
Inventory Clerk
Scentsation.
03.2016 - 09.2018
High School Diploma -
Government High School
Some College (No Degree) -
College of The Bahamas
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